when a service goes down it's typically one of those o expletive moments we all want to avoid now service outages are inevitable however in this short demo i'm going to show you how enterprises can address these issues even measure issues proactively by gaining a unified it experience with a single cloud platform monitor diagnose and pinpoint issues quickly with a service aware cmdb and enable cross-team collaboration for prompt resolution thanks to the now platform here is servicenow's operator workspace as a knock operator we have key at a glance detail across a variety of services all in a single workspace now by simply filtering on alerts that are business critical we gain quick insight to potential issues into some of the most critically affected services by clicking on the red alert an agent is given top alert information around service details as we drill into the service details button we are immediately brought into alert intelligence workspace now this offers all the major information that is needed to triage this again all in a single pane view we are even offered the ability to take this a step further to resolution this is because we see machine learning in action within our activity stream it is telling us that the alerts were attached to a group alert due to previously identified patterns really helping us to find root cause of major issues that come in from a variety of sources also handy is the entire timeline of events that have happened over the past couple hours and days probably what's even more important here is we have a incident task that has been automatically generated on the severity of this alert and the impact to the service now getting a little bit more granular we drill into the incident notice that we are staying in the same workspace the alert isn't a tab above my incident this way we don't lose any context around all the information we've been working on we can also see there is a need to create a change request around this particular ci to create more disk space that being said because this is an outage let's go ahead and propose a major incident a simple right click and a few notes were able to propose this to a major incident kicking off a series of events for the major incident management team in this particular case it looks like our major incident manager is away from their computer thanks to the mobile agent app the manager does not need to be chained to their desk to quickly address this issue or any other issues by clicking on the notification the major incident manager is immediately brought into the major incident candidate none of the context or the activities around this are deprecated in any way this is because this is a mobile first experience now with a few notes and a click to promote it moves on for rapid triaging so here we move into major incident workbench again a single pane view designed for major incident managers communication managers and resolver groups we can see all the activities that happen up until this point as well from the creation of the alert all the way to the promotion of this major incident and what's been determined from this information is we need to kick off a conference call about automated remediation this call could be set up with various groups within a single console to immediately trash this issue again really just pulling the right people in at the right time after the conclusion of the bridge conference call we circle back with our knock operator within operator workspace but this time instead of diving into the service details we can drill into the service map because of a service aware cmdb we are able to see all the ci's that are directly impacted by this particular alert below we have insight to the changes that could have potentially caused this issue with knowledge in hand let's go back to our alert intelligence console back in our alert intelligence console we see a number of pre-built remediation options here one of the options is expanding the disk space as we go back to the operator workspace we can see that everything looks good and all services are back to green well this concludes my demo there is so much more but hopefully this gives you a glimpse of how your team can go from firefighting to innovation across it service management and it operations management by simply using a single cloud platform and a service aware cmdb agents like you can outsmart service outages for a deeper dive on this demo or any of the subject matter within the demo please reach out to your counteract also please check out some of the useful links found here and with that i thank you for spending your time with me