Step by Step Servicenow Integration with Microsoft Teams

1. Install Virtual agent plugin (com.glide.cs.chatbot)

2. Navigate to .

3. Next to Microsoft Teams, click Install.

4.In the pop-up message for confirming redirection to Microsoft Teams to verify your identity, click OK.

5.Log in to Microsoft Teams and In the Now Virtual Agent screen, click Accept to accept the permissions for the app.

6. Navigate to Collaboration > Virtual Agent > Designer

Create the Virtual agent flow.

7. once you done with authentication and Creation of VA designer go to the Microsoft- Teams >>Apps >> Search Virtual agent and add it.

8. Click on the Virtual agent icon and enter the keay word which you have given in the VA Designer.

and You are done.

9. Below is the Demo which i have created.

@Nabil Asbi

Thanks and Regards,

Abdul Rahiman