Difference between HR Case Transfer methods
There are 2 types of HR case transfer methods:
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| The HR case number does not change after transferring an HR case from one HR service to another. | The HR case number changes when transferring an HR case from one HR service to another. Both HR case numbers appear on the HR case for reference. |
| Links redirect to the new case. | Links do not redirect from the original case to the new case. |
| Work notes copy from the original case to the new case. | Work notes do not copy from the original case to the new case. |
| Notification emails are not sent for reclassification cases. | The subject person receives a notification email with the closed case and transferred case information. |
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https://www.servicenow.com/community/hrsd-articles/difference-between-hr-case-transfer-methods/ta-p/2312082
