Hello Virtual Agent Academy Friends,

We would like to recap the topics we’ve covered in Virtual Agent Academy that were primarily driven by you – our Customers and Community members. Virtual Agent Academy 2021 is quickly approaching, and you can expect an exciting lineup of action-packed, dynamic sessions designed to help you jumpstart and scale-up your deployment of Virtual Agent. Thank you for your participation and continued support within our Community. We would like to remind you of the topic playlist we’ve covered throughout 2020:

Getting Started

• Getting Started
• Analytics and Reporting
• From Keywords To NLU

Virtual Agent Conversation Design

Natural Language Understanding

• NLU Model Tuning
• Getting Started with Entity Recognition

Localize Virtual Agent

• Multi-Language NLU
• Localization

Virtual Agent Branding

• Advanced Branding
• Simple Widget branding and customization

Partner, Release, And Store Offerings

Or you can binge-watch this YouTube playlist

Virtual Agent Academy will resume on Jan 12, 2021. We look forward to seeing you in 2021. We would like to ask that you take this short survey so we know what’s important to you for 2021.

Complete the Survey

Warm Regards,

Virtual Agent Academy Team