welcome to delivering product value with success maps part of our best practices series in this video you'll learn what success maps are and how they can help you throughout your servicenow product journey whether you're just getting started in the middle of an implementation or deciding where to expand servicenow we'll show you how success maps help you save time and drive value you'll leave this video armed with a list of actions to put success maps into practice let's dig in success maps are an overview of processes and best practices for implementing maintaining and getting maximum value from servicenow think of success maps as the blueprint for a successful servicenow journey all in one place success maps lay out different stages of the servicenow product journey and provide links to resources useful for platform owners and implementation teams in every map you will find four stages success foundations implement run and optimize and expand each with guidance customized to an application suite or workflow let's take a closer look at the success map structure so you can see how to use them the map is organized into four stages each stage outlines critical points for success and is complemented with related resources to help you along the way the first stage is success foundations this stage is all about putting the basics in place to ensure long-term success this part of the success map helps you define your vision and expected value understand the roles and skills you need and implement foundational applications and processes such as governance and ocm the implement stage shares the best practices we've learned from customers partners and subject matter experts to execute on your vision this includes now create which is our implementation methodology that contains templates workshop decks and other supporting resources for your servicenow implementation the run stage provides an overview of the people and processes you need to manage the application post-implementation an important step in this stage is to assess the value your organization is achieving finally the optimize and expand stage guides you to the next logical applications to implement start by referencing the stage that aligns to where you are in your product journey then use the overview and linked resources to help you grow and evolve your applications there are three key takeaways we want you to remember from this video we created success maps based on feedback from our customers to make it easier to fully take advantage of servicenow applications it's hard to start a journey if you don't have a map to guide you which starts with understanding the key factors before and after implementation that determine your success some customers told us that our resources are scattered so we consolidated relevant resources all in one place to save time and prevent you from having to reinvent the wheel and many customers ask us what's next after the implementation is completed success maps outline steps to maintain and expand platform capabilities make it easier to stay current and healthy and grow into brand new features and capabilities no matter if you are just getting started or wondering how to maintain the platform there is guidance on what you should be doing to get the most value from your products okay now let's talk about what you should do next first review the success maps that are available on the customer success center these maps will identify other resources that will help you achieve the prescribed outcome next for any given success map identify where you are in your product journey and use the map to help you determine next steps finally execute on your product vision using now create success packs these are the tools and resources you need to successfully implement now platform capabilities without having to start from scratch for more information or advice contact your servicenow team thank you for watching you