Hello Everyone,

In this article, I will discuss about the applyTemplate for Agent Workspace/Portal.

Purpose of applyTemplate

It is a client side function use to populate the template values on form which currently works on native UI and not supported on Agent Workspace/Portal.

Workaround for Agent Workspace/Service Portal

Add the following functions in the client script

function applyTemplateWorkspace(template_sysid){
    var ga=new GlideAjax('AjaxClientHelper');
    ga.addParam('sysparm_name','getValues');
    ga.addParam('sysparm_sys_id',template_sysid);
    ga.addParam('sysparm_current_table_name',g_form.getTableName());
    ga.getXML(UserData1);
}

function UserData1(response) {
    var answerA = response.responseXML;
    var items = answerA .getElementsByTagName('item');
    for (var i = 0; i < items.length; i++) {
        var item = items[i];
        var name = item.getAttribute('name');

        if(!g_form.isReadOnly(name))
            applyItem(name,item.getAttribute('value'));
    }
}

function applyItem (element, value) {
    if (value == null || value == 'null')
        return;
    g_form.setValue(element, value);
    g_form.hideFieldMsg(element);
    g_form.showFieldMsg(element,"This field modified by template","info");
}

and use applyTemplateWorkspace inplace of applyTemplate in client script

applyTemplateWorkspace(<template_sys_id>); //applyTemplate(<template_sys_id>);

Sample client script

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
    if (isLoading || newValue === '') {
        return;
    }

    var grTemplate = new GlideRecord('sys_template');
        grTemplate.addQuery('sys_id','acd87481d7930200f2d224837e6103f3');
        grTemplate.query(templateResponse);


    function templateResponse(template) {
        if (template.next()) {
                        //applyTemplate(template.sys_id)
            applyTemplateWorkspace(template.sys_id); 
        } 
    }
}

function applyTemplateWorkspace(template_sysid){
    var ga=new GlideAjax('AjaxClientHelper');
    ga.addParam('sysparm_name','getValues');
    ga.addParam('sysparm_sys_id',template_sysid);
    ga.addParam('sysparm_current_table_name',g_form.getTableName());
    ga.getXML(UserData1);
}

function UserData1(response) {
    var answerA = response.responseXML;
    var items = answerA .getElementsByTagName('item');
    for (var i = 0; i < items.length; i++) {
        var item = items[i];
        var name = item.getAttribute('name');

        if(!g_form.isReadOnly(name))
            applyItem(name,item.getAttribute('value'));
    }
}

function applyItem (element, value) {
    if (value == null || value == 'null')
        return;
    g_form.setValue(element, value);
    g_form.showFieldMsg(element,"This field modified by template","info");
}

Result

Currently this method is working for most fields.

Let me know in the comments if you have any questions or suggestions.