When I saw this feature on the Quebec release, I was very excited because visualizing request forms and collecting requirements for the LoB is not always very easy. I have used different formats to create my own templates to gather requirements for the creation of different catalog items for the Service Portal – from Powerpoint templates to Word Files, Excel templates and different Forms. This for me as an HR Implementation Specialist is a game changer.

Source: The Catalog Process - Catalog Builder – ServiceNow Product Documentation

I have been reading about this new Catalog Builder and playing around with it. Here are my first three impressions of it:

1. The interface is very easy to navigate and simple to use, without even following the guides and videos, I managed to create and deploy simple templates
2. The video tutorials are simple, straight to the point and easy to follow for any user
3. This will certainly bridge the gap between implementors, catalog administrators, LoB especially HR Managers, Administrators and the different operations teams.

Read more about the Catalog Builder below:

Catalog Builder

What have been your first impressions on the catalog builder? Are you impressed or nah?

I will share more thoughts, tips and tricks, as I continue to explore this functionality.

Labels:

• Case and Knowledge Management
• HR Service Delivery