Benchmarks allows you to gain comparative insights into your company’s key performance indicators... ... also known as KPIs—relative to the industry averages of your peers. The side-by-side comparison of your company’s performance with that of global and industry benchmarks... ... lets you see how you stack up against them... ... and implement recommendations for improved performance. Benchmarks can be implemented only in a production environment. The Benchmarks data represents 29 different KPIs... ... gathered from more than 2000 customers who have opted into Benchmarks. The data from participating companies always remains anonymous. So, when you opt in, the data shared is safe and secure. ServiceNow currently supports Benchmarks KPIs 
across ITSM, ITOM, and SecOps applications.   Support for additional applications 
will be added as they become available. The data, gathered daily... ...is aggregated into monthly results and presented as global benchmark reports that you can analyze. So what does this mean for you and your company? With Benchmarks, you can use proven practices 
to improve service management performance… … by understanding how other, best-in-class 
customers are doing on a particular KPI... … And identifying gaps in those KPIs to find 
opportunities and drive continual improvement. If you have the Performance Analytics application installed... ... you can drill down into the analytics from Benchmarks for additional insights. Benchmarks Dashboard is built on the service portal UI...
  ... allowing you to access the application from both desktop and mobile devices. Now that you understand what value 
Benchmarks could bring to your organization... ... let’s dive in and learn how it works.   For more information, see our product documentation, knowledge base, or podcast. Or ask a question in the ServiceNow Community.