with demand forecasting you can schedule the right number of agents at the right time to optimize for peak performance while reducing costs using historical data from multiple channels you can predict resources you would require for the work that all your teams do and forecast that with a high level of accuracy after you create the forecasts you can calculate their resources based on performance analytics data and work schedule trends now that you know how many agents are needed to respond to demand you visualize the forecast on the team calendar and make sure the right people are working at the right times