hey everyone welcome back to another servicenow quebec quickies it is so good to have you here this video is brought to you by dot walk dot io dot walk dot io is the maker of bootstrap an ai powered way to populate servicenow atf with test cases based on the actual experiences in your servicenow system i love this tool because it relieves the most labor-intensive part of servicenow atf without requiring you to adopt some new framework check out the description below and see why dot lock.io is my most compelling use case for ai in the servicenow ecosystem and aldis international aldis is a staffing company serving the servicenow ecosystem by focusing on community collaboration and mentorship just check out their podcasts ai in action and ai mentors which in my opinion are great productions paying it forward within the servicenow ecosystem check out the links below and get in touch with director ben sparks and see why aldis is one of my few endorsed staffing agencies this episode is about improvements to kpi signals kpi signals came out in paris and if you've never heard of them you definitely need to check out the video i did on it here link will also be in the description in quebec we can now assign responsible users to a kpi signal starting from the agent workspace we go to the analytics center from which we go to the kpi signal for a given indicator this kpi signal is telling me that i have an outlier in my data the score is beyond the maximum expected value to make sure a user is responsible for this i'm going to go to the gear icon go to responsibility grab my test manual indicator and add a responsible user responsible users will receive out-of-box notifications whenever they receive new signals that they're responsible for whenever a signal is unresolved whenever actions are taken to resolve signals or in the case of an anti-signal notifying that the indicator is back to normal a user flagged as responsible for a kpi signal may determine what to do about the signal they may dismiss the signal as a non-normative event or they may reset the baseline taking the signal as evidence of a new normal i want you to imagine a world where you've defined all the indicators that matter but you only get your attention drawn to them when the indicator has deviated from normal then imagine the parties who can make a difference being notified of the deviation and taking action if that's attractive to you and it should be take a deeper look into kpi signals and quebec's new kpi signal responsibility now that your analysis game is on point let's talk about your stakeholders ever wonder why the more strategic the report the less likely it is to be in servicenow that's because people need better formulation and aesthetic control within storytelling interfaces in order to talk to the stakeholders that's where vivid charts comes in with double the visualizations of out-of-box servicenow and three different storytelling experiences vivid charts helps customers save tons of manual labor automating the presentation phase of reporting check out the description below to find out more