Cloud Resource Dashboard - Service account and region dropdown shows empty results
Issue: In the Cloud Resource Dashboard, the Service Account dropdown and the Region dropdown show empty results though there are service account and region records in the instance.
Root cause: The service accounts and the regions were not listed in the dropdown because the default value of the install_status in the dictionary was set to 4 i.e., "Pending Installed". As per the design, the dropdown is supposed to list only the service accounts/regions whose installed status is 1 i.e., "Installed". But, in one of the customer's instances, the default value was set to 4 i.e., "Pending Installed"
Solution: The default value for the install status in the Dictionary entries is 1 in the OOB instance. Since it is customized to 4, the solution here is to change it to 1.
https://www.servicenow.com/community/itom-articles/cloud-resource-dashboard-service-account-and-region-dropdown/ta-p/2321913