the workforce optimization itsm mobile agent app allows you to manage your shifts from anywhere anytime right from your mobile device you can request to take time off swap work shifts and manage approvals alberto viveros is an agent that wants to take a couple of days off using the agent app she taps my calendar selects the dates she wants to take off enters information for her manager and tap submit her manager gets the request for approval when she's not available to work a shift alberta can request a shift swap she taps my calendar selects the date the shift she wants to swap and taps swap with this takes her to a list of her peers she requests to swap with anita doodash and tap submit anita gets the request for approval anita taps approvals taps the shift swap request and approves alberta and anita's manager ingrid menard can approve shift swap or time-off requests from the mobile app she taps on approvals selects the time-off request from alberta and then taps approve she taps on approvals again selects the shift swap request anita had approved for alberta and taps approve the agent schedule automatically updates in the team calendar both agents and their managers are notified of all requests and approvals if they enable mobile shift notifications in their desktop application