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Service Portal - Single Score report

Import · Feb 11, 2021 · article

The out of the box report widget redirects the end user to fulfiller/native view. Created a simple custom widget by leveraging report widget but it redirects the end user to portal page.

Features:

  • Configure report presentation such as color, header color, background color, report title.
  • Configure report behavior such as table, view, filter, portal page to be redirected.

HTML Template

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How it looks

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Redirect to Service Portal page

Clicking on Score redirects to portal page which can be configured under Instance options.

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Let me know if you find it helpful.

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View original source

https://www.servicenow.com/community/platform-analytics-articles/service-portal-single-score-report/ta-p/2301501