Service Portal - Single Score report
Import
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Feb 11, 2021
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article
The out of the box report widget redirects the end user to fulfiller/native view. Created a simple custom widget by leveraging report widget but it redirects the end user to portal page.
Features:
- Configure report presentation such as color, header color, background color, report title.
- Configure report behavior such as table, view, filter, portal page to be redirected.
HTML Template
How it looks
Redirect to Service Portal page
Clicking on Score redirects to portal page which can be configured under Instance options.
Let me know if you find it helpful.
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https://www.servicenow.com/community/platform-analytics-articles/service-portal-single-score-report/ta-p/2301501
