In the age of social media it's important to access Twitter from ServiceNow. Here is a handy library to help you.

var socialTracker = Class.create();
socialTracker.prototype = {

    initialize: function() {
    },

    searchTwitter: function (searchFor){
        var searchResults = this.queryTwitter('https://api.twitter.com/2/tweets/search/recent?','query=entity:'+searchFor+'&tweet.fields=author_id');

        for (var eachTweet in searchResults.data) { 
            var searchNames = this.queryTwitter('https://api.twitter.com/2/users/', searchResults.data[eachTweet].author_id);

            gs.log("Name: " + searchNames.data.name);
            gs.log("Username: " + searchNames.data.username);
            gs.log("Tweeted: " + searchResults.data[eachTweet].text);
        }
    },

    queryTwitter: function (endPoint,Parameters) {

        var token = 'GET YOUR OWN TOKEN';
        var request = new sn_ws.RESTMessageV2();
        request.setHttpMethod('GET');
        request.setRequestHeader("authorization",'Bearer '+ token);
        request.setEndpoint(endPoint + Parameters);
        var response = request.execute();
        var responseBody = JSON.parse(response.getBody());
        return responseBody;
    },
    type: 'socialTracker'
};

To get this to work, you'll have to activate an account with Twitter developer and insert a valid authentication token into the code above.

This code will search for a term and list the most recent tweets relating to the term.

To run enter the following code into a background script.

var getTwitter = new socialTracker().searchTwitter("Mars");