This video shows how the ServiceNow Dynamic Translation feature enables a user who speaks one language… …to chat with a support agent who speaks another. You can jump to these topics from the 
YouTube description for this video. Abel is a user who speaks French. He’s having a problem with his computer monitor, so he goes to the Now Mobile app on his phone… …and starts the Virtual Agent chatbot.  The chatbot uses static text, so it’s not 
using Dynamic Translation to chat with Abel. Abel asks for help with his monitor… …and says the display isn’t working. He tells the chatbot he has a Dell monitor. The chatbot says it can’t find info on that model… ... and confirms that he wants to chat with a live agent. When the agent accepts Abel’s chat request, a banner lets Abel know the agent’s messages are being dynamically translated. And now our agent, Beth, has joined the 
chat. “Thanks for contacting support.” Let’s take a look at Beth’s workspace. Remember, Beth speaks English… …and Abel’s messages are being dynamically translated from French. Beth can see Abel’s original French messages by rolling over the globe. And if she wants, she can turn Dynamic Translation off here, just for this one chat, for both her and Abel. When Beth sends a message in English…
  …Abel sees it in French. Beth tells Abel she has a knowledge article that might help… …and he sees her message in French. Beth sends him a link to the article…  …and he sees the link in French. Beth asks if the article helped resolve the issue. Abel replies No in French… …and Beth sees his reply in English. So Beth creates an incident…
  …and Abel sees the incident in French.  Beth asks if there’s anything else she can do… …and Abel concludes the chat. Now that we know how Dynamic Translation 
works, let’s see how to get started. The main plugin is called “Dynamic 
Translation for Agent Chat.” Installing that plugin also installs Dynamic Translation, Agent Chat, and Conversational Dynamic Translation. Next we’ll go to the translator configurations… …and make sure at least one of our translation services is active… …and one of the active services is the default.  Also, we’ll make sure the version is V3. Finally, we’ll need to set up connections and 
credentials for our translation services.
  For more information on that, watch these videos. For more information, see our product documentation,  knowledge base, or podcast. Or ask a question in the ServiceNow Community.