Purpose: The purpose of this article is to provide a step-by-step guide to stand up a MidServer. I used Quebec to future proof this as much as possible, but this should be very close to the procedure in Paris as well.

ServiceNow Version: Quebec EA Instance (Hot Fix 2)

Document Reference: https://docs.servicenow.com/bundle/quebec-servicenow-platform/page/product/mid-server/concept/mid-server-install-prereqs.html

Step-by-Step:

Navigate to ITOM Guided Setup in the Application Picker

Select MID Server

• Create Mid Server User
• * Username: MidServer (or any other username you prefer)
  
  • Password: (select your own password)
• Download and Install MidServer from your instance for the appropriate OS
• * For this example I have downloaded Windows x64 and am using Server 2019 to install the Mid Server
  
  • Refer to this document for Mid Server System Requirements: https://docs.servicenow.com/bundle/quebec-servicenow-platform/page/product/mid-server/reference/r\_MIDServerSystemRequirements.html
    
  • Download the Windows .msi file
    
  • * Note: Support for MidServer installations from Quebec forward is 64-bit only.
    
  • Copy the file to C:\DBD3 MidServer\ <-- Substitute your directory name and path here
• On you Windows Server - run the MSI Installer for the Mid Server
• Configuring MID Server Connection Settings
• * ServiceNow Instance URL: https://dbd3demo.service-now.com/ (make sure to include https:// and substitue the URL of your ServiceNow instance)
  
  • ServiceNow MID Server Username: MidServer (Use the username that you create earlier)
    
  • ServiceNow MID Server Password:
    
  • Leave the use proxy box unchecked (check if appropriate in your environment)

• Before proceeding to "Configure MID Server Service Settings" you will need to have a user configured with "Log on as a service" privleges.
• * Important Note: The Windows user CAN NOT be an administrator level account
  
  • If this setting is available on your server, here is the procedure to configure the user correctly:
    
  • * 1. Go to Start > Programs > Administrative Tools > Local Security Policy.
    
    • 2. Expand Security Settings > Local Policies > User Rights Assignment.
      
    • 3. Right-click Log on as a service from the right panel and click Properties.
      
    • 4. Select the Local Security Setting tab.
      
    • 5. Click Add User or Group button.
      
    • 6. Key in the account name and click OK.
      
    • 7. Click Apply and OK.
      
    • 8. Close all open windows.

• * It is possible that this role is also governed by Group Policy
  
  • Note: If you are configuring this role in Group Policy for the first time, I ran into an issue where I overwrote other Log on as a Service users that were configured locally on other servers. I suggest using a seperate GP Profile if you are adding this to Group Policy for the first time.
• Configure MID Server Service Settings
• * MID Server Name: DBD3_MidServer <-- Replace with the name of you mideserver
  
  • Service Account Name: Deitsch\ServiceNow.dbd3 <-- This is the Log on as a Service user that you configured above
    
  • Service Account Password: <-- The password for the user

• * Press "Validate MID Service Settings"

• Destination Folder
• * C:\DBD3 MidServer\ <-- Substitute your destination folder here

• Review MID Server Configuration
• * Check the box for "Start MID Server after Installation"

• Ready to install ServiceNow MID Server

• Validate the Mid Server
• * Open the Mid Server and Click "Validate

• * Configure as desired and press "Save"

• * Wait about 1 minute and refresh

Conclusion

This completes the setup of your ServiceNow MidServer. If something did not go as described, or there are any questions, please feel free to leave a comment and I will be happy to edit or add tot his post.