Now Create offers step-by-step delivery guidance based on real-world experiences and proven leading practices gained from thousands of successful implementations.

Take advantage of these documents, created by our subject matter experts, to assist with your next implementation.

• Process Workshop Presentation - A Template for process workshops to determine implementation requirements.
  
  • Playbooks for Public Sector Digital Services (PSDS) - Process Workshop Presentation
• Process Guide - ServiceNow's detailed point-of-view on process formation for specific products
  • Playbooks for PSDS - Process Guide
  • Public Sector Digital Services - Process Guide
• Starter Stories - A collection of common examples to assist in capturing requirements for ServiceNow products
  • Public Sector Digital Services - Starter Stories
• Implementation Guides - Provides implementation steps to achieve a prescribed set of product outcomes
  • Now Assist for PSDS - Implementation Guide
• Insights - A general collection of leading practice guidance for a given product or feature
  • Emergency Management Customer Experience Reference Architecture
  • Public Sector Digital Services - Recommended Implementation Sequence
  • PSDS - Social Benefit Reference Architecture
  • PSDS - Q4 2024 License and Permit Reference Architecture
  • Public Sector Digital Services - Capability Matrix - Product Briefing
  • PSDS - Social Benefit Reference Architecture