One of India’s top 5 banks partnered with Emergys to address inefficiencies in its Letter of Credit (LC) generation process, which was heavily manual, time-consuming, and error prone. Over 50 complex steps and its high dependency on manpower, the legacy system obstructed scaling and impacted service levels. Emergys introduced a clever automation framework using UiPath as well as custom scripting. This streamlined the process into one simplified, digital workflow. Built-in validations, real-time monitoring, and strong error handling brought operational transformation and significantly improved accuracy. The bank saw significant improvements in turnaround time, resource utilization, and customer experience—along with notable cost savings.

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