Now Create offers step-by-step delivery guidance based on real-world experiences and proven leading practices gained from thousands of successful implementations.

Take advantage of these documents, created by our subject matter experts, to assist with your next implementation.

• Process Workshop Presentation - A Template for process workshops to determine implementation requirements.
  • Telecommunications Network Inventory - Implementation Workshop
  • Order Management for TMT - Process Workshop
  • TMT Proactive Service Workflows - Process Workshop Presentation
• Process Guide - ServiceNow's detailed point-of-view on process formation for specific products
  • Telecommunications Network Inventory - Process Guide
  • Order Management for TMT - Process Guide
  • TMT Proactive Service Workflows - Process Guide
• Starter Stories - A collection of common examples to assist in capturing requirements for ServiceNow products
  • Telecommunications Network Inventory - Starter Stories
  • Order Management for TMT - Starter Stories
  • TMT Proactive Service Workflows - Starter Stories
• Implementation Guides - Provides implementation steps to achieve a prescribed set of product outcomes
  • Now Assist for TMT - Implementation Guide
• Insights - A general collection of leading practice guidance for a given product or feature
  • Telco Product Catalog Leading Practices
  • TMT Proactive Service Workflows - Implementation Insights
  • TSM and TPSM - Capability Matrix - Product Briefing
  • Now Assist for TMT - Implementation Insights
  • Order Management – Catalog Modeling Leading Practices
  • Order Management for TMT - Implementation Insights
  • TMT - Recommended Implementation Sequence