Collaborative Work Management (CWM) Q2 2025 store release helps unite people, processes, and systems with AI-powered products for all workflows. CWM streamlines communication, accelerates decision-making, and empowers teams to work more efficiently and effectively by putting AI to work supercharging efficiency.

Features include:

Now Assist: Task Generation

Automate task creation to ensure actionable items are not missed

• Use GenAI to analyze doc content and generate Collaborative Work Management tasks instantly
• Eliminate manual review and task creation, reducing errors and saving time
• Seamlessly transition from notes to execution without switching between tools

Now Assist: Document Summarization

Refine and summarize documents to accelerate decision-making and simplify communication

• Summarize entire documents in seconds, reducing reading time for teams
• Generate clear, concise paraphrases to improve clarity
• Enhance stakeholder communication with quick summaries and key takeaways

Collaborative Work Management accelerates team productivity with every release. To view the Delta Deck (additions and innovations with each release), click here.

For more information, review the release notes, then schedule a meeting and demo with your account team, or contact us here. You can also access CWM on the ServiceNow Store here.

For more information on Collaborative Work Management, visit the CWM page.

CWM is part of the Strategic Portfolio Management product, visit the SPM product page.