Enterprise-wide Deployment recommendations and best practices

Enterprise-wide Deployment enables multiple business units to leverage SPM with tailored configurations while maintaining a unified data model and governance structure.

Enterprise-wide Deployment (EWD) refers to the process of enabling multiple teams or departments within an organisation to use SPM, while accommodating each group's unique requirements for security, user experience, business processes, and data models as part of an enterprise framework.

Successful EWD implementation balances standardization with flexibility, allowing diverse business units to work within a common platform while maintaining their specific workflows, security requirements, and user experiences. This approach ensures that data remains consistent and accessible for enterprise-wide reporting and analysis.

We understand that our enterprise customers have multiple teams/verticals that would like to use SPM applications but each of those teams/verticals are likely to have requirements like the need for a custom process, custom fields, custom forms and access control requirements. With Enterprise-wide Deployment, we aim to handle the following areas:

As we continue to work on making SPM applications more configurable and make it simpler for our customers to handle such use cases in an easy to implement and scalable manner, we have compiled a list of recommendations and best practices with the aim to help administrators configure these use cases with the capabilities available today.

The attached document outlines the challenges faced by customers associated with enterprise-wide deployment offering recommendations and best practices based on the latest ServiceNow capabilities. This document will be updated regularly as we enhance our applications.