As AI agents grow more autonomous, evaluating their performance becomes non-negotiable. This session introduces the ServiceNow Agentic Evaluations, a framework for assessing AI Agentic workflows in real-world scenarios. Learn why robust evaluation systems are necessary, what do you really evaluate and how deeply can you analyse them, and about the top design considerations so that our users can get the best experience they deserve. Join us to explore how to measure, refine, and build reliable AI agents that deliver true value.