Intro to Certificate Management in ServiceNow

What is TLS/SSL certificate

For more info on what and how digital certificates work, have a look here:

• https://www.youtube.com/watch?v=kAaIYRJoJkc&ab%5Fchannel=OneMarcFifty
• https://www.youtube.com/watch?v=Z81jegMCrfk
• https://www.youtube.com/watch?v=5lYQRuzdZr0&ab%5Fchannel=OneMarcFifty
• https://www.youtube.com/watch?v=VH4gXcvkmOY&t=58s&ab%5Fchannel=ChristianLempa

Challenges

Prevent outages from expired certificates

Security issues

Benefits

Increase certificate fulfillment efficiency

Blind spot detection on expiry of TLS certs

Insights to cert Inventory

ITSM Workflow

• Cert Request fulfilment
• Cert Renewal tasks

Solution

Discovery of TLS Certificates

Which of these Certificate Authorities does your organization use?

• Entrust
• DigiCert
• Microsoft
• GoDaddy
• Sectigo
• GlobalSign
• Let's Encrypt

Request management (Service Catalog)

SN provides OOTB catalog items to request new certificates; to renew certificates or to revoke them.

Task management

SN provides proactive and reactive task measurements in task management.

For more info check the product on SN:

• https://www.servicenow.com/products/it-operations-management/what-is-certificate-management.html?state=seamless