Natural Language Understanding Virtual Agents: Accelerating the Digital Enterprise Modernizing Service Desk

By implementing ServiceNow’s Virtual Agent, the company enabled AI-driven, conversational support with natural language understanding to handle high volumes of inquiries. Behind the scenes, IT Service Management (ITSM) provided seamless workflows and integrations that ensured resolutions. Performance Analytics delivered insights to continuously optimize service delivery and improve satisfaction.

Emergys helped the client achieve a future-ready support model—automated, scalable, and customer-centric—without compromising governance. You lead the platform. We accelerate the outcomes.

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