Performance Analytics gives the ability to perform advanced mathematical equations against Indicators in Formula Indicators. During this Performance Analytics and Reporting Office Hours on December 16th, we discussed Leveraging Performance Analytics Formulas and showed how you can leverage them with operators, methods, and indexing. Interested in seeing % of Open Critical Incidents or the Change in New Incidents Weekly and Monthly? We discussed this during our live Performance Analytics Academy session on Dec 16th, 2020.

Here is the recording if you missed the live session:

Useful Links

ServiceNow Docs:

Formula Indicators

Create a formula indicator Indicator scores in reference currency Exclude time series for an indicator Rounding and precision in indicators Get indicator analytics in formulas Changes to score_start/end because of different user time zones Applying times series to results or to components Detect indicators with no scores in a formula Performance Analytics scores forecasts Assign and map breakdowns PA FormulaUtils API Indexing multiple indicators in a formula

Now Learning:

Formula Indicators Overview Performance Analytics (PA) Fundamentals Performance Analytics (PA) Advanced

Blogs:

Doing More With Formula Indicators

Knowledge Labs:

2020 - Dive Deep with Performance Analytics for Reporting Admins

2019 - Performance Analytics 203: Advanced use cases

The presentation is attached for your reference. See you at a future Performance Analytics Academy session. We run the sessions every other Wednesday at 9 AM Pacific, Noon Eastern, 6 PM Central European Time.