Hello SN Community, I built a mass email communication tool within ServiceNow, some of the feature includes: Batch Emailing Could be used with custom table such as Email distribution list Option to unsubscribe Please get the update set from below link, it wont let me attach file with Video https://community.servicenow.com/community?id=community\_question&sys\_id=13650faddbd8dbc01dcaf3231f9619ff&view\_source=searchResult