hello everyone thanks for joining us for today's webinar entitled smarter IT through end-user analytics I do want to point out up front that today's webinar is being recorded the recording will be shared with you via email sometime in the near future and will also be posted to our website foolish and partners comm so let's jump right into it here's a look at today's presenters Alan Johnson with fruition partners and Mike Oleg Sinskey with next thing Alan's been part of quite a few next synced implementations over the UK so he'll be highlighting some real life use cases and of course Mike Liz and Brees next thing so he'll be talking a bit about its business value particularly by distinguishing it from services performance analytics and walking you through a live demo so if I could just get the two of you to say hello real quick Alan we'll start with you what everyone going to speak seats like thanks Alan Mike if you could do the same hello everybody this is Mike awesome thanks guys so when it comes to webinar participation be active if a question comes to mind go ahead and enter it in the question box I'll do my best to pose it to our presenters at the right time if you prefer social you can tweet at us using the hashtag up on the screen you can see both of our Twitter handles are up there for fishing partners and next thing please note that we do have one poll question today so be on the lookout for that poll icon in the coming slides you can see that in the lower right corner this poll is a great way for you to see where your organization falls amongst other attendees finally if this is your first fruition partners webinar here's a nice overview of who we are and what we do we recently became the only ServiceNow partner to earn Master Solutions partner status in both the US and UK so we certainly scaled in recent months to provide better global service and if you mean Support Solutions this is up on our website as well so feel free to visit fruition partners com if interested in taking a closer look so without further delay I'm gonna go ahead and pass a presentation off to Mike okay Thank You Mike good morning everybody and just a quick check before I start Michael so you can see my screen there yeah what is in lytx is that correct looks great excellent excellent well thank you Mike so again this is a Michelson piece from next think and very excited to participate on today's webinar with fishing partners we've been working with fruition for close to a year now in terms of next think technology so the presentation today is going to be broken into three parts and first thing is give you an overview of positioning of what is IT operational analytics and what our technology does I'm going to give you a brief overview of our integration that we have with ServiceNow we next think is a certified integration partner and has certified integration status with with ServiceNow our technology and some of the information on the integration is available on share which you can take a look at after after the call today and then finally I'm gonna give you a brief overview of the next think technology itself so you understand what we do and how you can leverage IT operational analytics via service now and your ServiceNow platform so to start what is analytics right and it's a very broad term it is it means a lot to a lot of people and there's there's a lot of data that's that's available now via technology right you've got sensors in terms of wristbands now that give you health Metro right in health analytics you've got sensors in your cars that help you understand the performance of your car and how its operating but essentially what analytics is and a broad term is to help you look at patterns and data right and give you insight in terms of what's exactly going on based on data that's now available to that you can never really get before so again this is a new thing in terms of what you have from an analytic standpoint so what next thing does is our technology is focusing more on the operational infrastructure and what we do from a technology standpoint so when I'm talking to customers and when we're talking to different users that we're working with on a day to day basis typically what are the top challenges that you face as an organization and usually they fall into these you know four to five buckets but you've got security relative to zero day threats you've got possible portfolio complexity relative to you know outsourcing your data centers in terms of technology outsource applications maybe internal applications but essentially what happens here is it usually what I'm hearing a lot of now is end-user satisfaction right the quality of service that your IT users within your businesses are facing right and every time that that person is interacting with their application or with their device what is their performance and what is their quality of service and what is their actual satisfaction where on a daily basis they can come in and perform their jobs and use it on a very effective day to day basis but as things become more complex you're the gap is growing between the satisfaction that the users have relative to their IT devices so quick mention here in terms of the poll and mic if you want to discuss in terms of the poll situation here yeah absolutely thanks Mike yeah so this is our first and only poll for the day so I'm gonna go ahead and launch that right now hopefully everybody should see a pop up hole in their screen right now so the poll question is for those who can't see of these challenges that were presented on a mic slide which ones are pain points for your organization options are portfolio complexity project speed zero day attacks and user satisfaction and then business alignment so of course there's a limitation with the number of responses available through GoToWebinar so if none of these are a challenge for you that's great no need to vote so we'll give everybody about 15 more seconds to vote and then we'll close the poll and share the results with you so we'll go ahead and close it in five four three two one all right pull closed here are the results excuse me so again the poll question was of these challenges which ones are pain points for your organization 33% said portfolio complexity 25% said project speed 17% said zero day attacks 75% said end user satisfaction and 50% said business alignment and we also had a little over half of you vote so thank you to those folks for participating I'm gonna go ahead and hide those results and pass the presentation back to Mike excellent excellent thanks Mike thank you so you know again this and it you can and we appreciate your feedback via the polti right but if you if you do if you go to any of the panelists that are now following the IT operational analytics right this is a growing market trend right so there's a lot of research that's being done by Forrester so if you actually see this slide here in terms of how IT executives are and say their end users are struggling with business technology problems right and really it's the way to detect those problems right from a helpdesk perspective from a analyst perspective you know from a you know an overall CIO perspective how do you get the insight in terms of what your end users are doing and how they're interacting with their devices but yeah Forrester did their poll they had their little interaction in terms of what's going on and it kind of matches some of the poll results that we had today so I want to pass this along in terms of a lot of analysis so as organizations if you use forests or if you have access to gardener there's a there's a lot of information relative to IT operational analytics and how this can help improve your IT services so how is IT and user analytics different I like this slide a lot from a technology perspective we from a next thing for my next thing technology is we enhance we augment and we complement the existing technology that you have we you know we're not looking to replace any technology that you currently are using so you your investment that you've currently made you can continue to leverage but what we do is if you look at it we're not on the left-hand side of the servers we're not at the server level our technology from an IT operational analytics is not looking at the network where we are specifically focused on is end-users and user monitoring and end-user analytics so there's going to be a couple key concepts that I'd like to pass along as we go through the technology and as we go through the presentation but it's really important that we are focused on the end-user perspective and giving you as a ServiceNow customer the analytics and the insight of what's happening from the end-user perspective so how are we different first key concept is our technology it comes from the left side of the screen our technology is focused at the end-user and it's not focused typically at the at the data center which is on the right side of the screen so in the past when you had different types of monitoring tools or analytics tools they were typically installed on the server installed in the data center you're looking at databases you're looking at servers you're looking at networks and your everybody saying that everything is green and everything is operational everything looks fine however the person on the left side of the screen from an end user and an endpoint may still be struggling with a lot of their so the first thing that we do is we look at it from the end-user perspective and when I say from the end-user perspective we analyze continuously and the second key concept is in real time so when things are happening at the end-user and they're using their particular device as things are going on we are literally continuously recording this information in real time and sending the information back to the data center so if you can analyze the infrastructure so we look at all the applications all the binaries if an end-user for some reason has to do a reboot they have a hard reset we can see all of these things and all of the interactions that happen on the device whether they are directed by the end-user or maybe behind the scenes relative to virus anti viruses running or services that are running on the back end are in terms of their particular PC and their particular device so that's a really key concept right it's coming from the end point you now have visibility into what that end user is experiencing and we're actually giving to the data to you on a real-time basis and I'm gonna show you how this integrates into the service for the ServiceNow platform shortly shortly but what it does do is it gives you insight into everything that's happening all the applications all of the IT services right how that particular end-users device is operating whether it's their logins their boot times their CPU utilization all the different things and what it does is it looks at the anomalies and it looks at what's happening relative to that device and it is the data back to you at a helpdesk analyst or to the desktop infrastructure group to see what's going on in terms of VN users and their applications and the devices and the services there's three components to our technology the first one is the actual monitoring of the end user and that is done via our collector it's actually a very very lightweight collector that gets put on the actual hend point and what it does is it sends the information in real time on all the different issues threats interactions and everything that happens on the particular endpoint usually you can distribute out the the collector via any you know whether you're running Microsoft SCCM or any different type of PC lifecycle tools you can distribute out the the collector via those standard tools in this in the middle section of the slide here we have our next think engine and this is our the analytics right so the monitoring the collector sends the information back you don't have to configure the collector you don't have to manage the collector you distribute it you let it run and you let it send the actual data the engine is what does the analytics it starts to look at all of the patterns all of the interactions and all of the things that are happening with that device and with that end user to give you meaningful data of what's actually happening on the right side of the slide you have the visualization and this is your viewing for the data and we actually have two views one is specifically the portal which gives you a kind of an aggregate view in terms of what's happening across the infrastructure and I'm going to show you the portal and a little bit here the portal is a fantastic technology which allows a lot of our customers to play within their maybe their operation center or within their helpdesk to get a whole view of what's happening on the infrastructure sometimes from a portal view a lot of the CIOs are VPS of infrastructure will use our portal as a kind of a daily view into what's happening on the health of their particular IT infrastructure and then the other view is a finder and the finder is specifically the real-time view into that endpoint in terms of what's actually happening on that particular device and that's used a lot by the helpdesk analyst to fork all resolution there are three primary business use cases that we have and the one we're primarily talking about today is their integration with ServiceNow in terms of ITSM we also have a a solution for security right for zero day threats for malware that may have gotten through your infrastructure and all of that information so it's another layer in terms of analysis because the threats today are quicker they're faster they're more targeted and what we do is we're going to give you more information quickly so you can resolve those issues that may be occurring within your infrastructure from a security perspective and then finally it's transformation right any type of project that you may have moving from physical to virtual moving may be operating systems could be possibly applications but whenever you need to look at what's happened previously what's happening during your project and what's happening after your project you can look at a before during and after to see the quality of performance and how that actual project is running within your organization so there's three primary use cases from next thing so the old today the ultimate thing is you're going to move from a we help you move from a reactive support state and a reactive management state to a more proactive state right giving you data sooner giving it continuous and in real time from the endpoint with this analytics now what you can do is you can look across your infrastructure and say is that an isolated incident is it a systemic issue across my infrastructure and let me go and be proactive and help resolve these issues maybe before they're occurring and before the end user actually interacts with them with this I'm going to pass this Talon at this particular point thank you hi everyone yes I just wanted to give you a couple of couple use cases where we've seen some real value delivered with neck sync the first one is an organization called Bungay who you may not have heard of but actually a extremely large worldwide food company agricultural business so the particular use case here is the ops manager that the way he said it was ServiceNow and Singh is a really good combination he'd made his own job and his own career go up with make him look intelligent so any question not he wasn't anyway but any question the CIO had to ask so for example how many how many had been users there were how many princes a left on overnight what savings we could make by switching certain systems off which browser type so that dish you know which dish for a pair of browser types are used within the system all these questions could be plugged into next think as a question and the answer brought back with the analytics that the collectors have brought together they the reason it was such a killer combination with service now is that when there was a call placed on the service desk the analysts are immediately loud allowed to dive into this rich analytical information and tell the end-user almost what the problems were so for example some are raising a call placing an incident with desk the analyst was able to say yeah we can see you had a problem your machine was slow at 3 p.m. we noticed that you know you haven't upgraded to the latest patch of the browser or there was an issue with the network bandwidth or other common ones were actually browser extensions where people innocently download browser extensions that are perhaps very noisy on the back end and talking back to other systems so this these kind of analytical questions can be answered very easily with indexing and as I say with the combination of the service now it makes it a very powerful tool so only in the ITSM could you move the slide forward please Mike thank you so the other of the other use case we have is Mike mentioned earlier was within IT transformation so this is an organization that were rolling out windows 7 to their to their infrastructure and they really wanted to know what the quality of service was and how that was being improved during that role now so as Mike said there's it before during and after and really a question that we know a lot of organizations get asked is you know what does a good day look like what does good look like and that's hard to quantify initially got a system next thing behind doing the base lining and figuring out what good end-user performance actually looks like very subjective question you know sometimes you get users ringing the service desk saying I've got really poor performance being able to quantify that the next thing is actually quite a key thing you could actually dive into the tool and say well you know what your performance hasn't degraded over the last week it may seem that way but it hasn't so one of the reasons that this organization used it as part their transformation was to you know have an early warning system as the the operating system has been rolled out within their managed to state it was an early warning system to tell them any problems that users may experience before before anything was raised on the service desk so saving time and money on the desk really the before and after was I think this is a one of the other use cases in the demo for later but you know before and after what's the quality of service is that improving that's a really hard question to answer and then she got salt next thing running behind it as might mention before it distinguishes itself it's not an event management tool so you're not sitting there looking at the screen watching things coming in real-time you have to ask next thing questions and think of questions to ask it as it's collecting pretty much everything on from the end-user perspective the other thing I'd say is that our customers of experience value very quickly with neck sync it's not a heavy lift to get this in so usually there's a thing called a next think baseline service or an NDS which affects me a POC that runs over five days that in itself has proved hugely valuable to customers that we've worked with in that you get a report at the end of it that says you know you could make all these cost savings for example by turning these printers off making people use one single browser to access the end-user application that would improve performance these are the kind of questions that can be asked so very quickly so the return on investment is actually very rapid with with this tool set okay thank you Mike thanks Alan and this is Mike Henderson with fruition partners I'm just going to interject here because it seems like a good time actually had a question coming from the audience so thank you for the participation the question is how does the minor monitoring piece differ from the e/m ET tool and I believe that's a Microsoft tool because he has MS in parentheses Allen like you can look in the question panel too and see that question for yourself but hopefully we have we have an answer for that yeah I can follow up afterwards too in terms of the exact question but what the collector does it actually sits below it's actually a kernel level type technology where it gets just above the BIOS but below the operating system so what it does is it's going to see all the interactions from a hardware and a software perspective in terms of all the events that runs so it's a very very lightweight collector it's a very very lightweight tool but it will enhance the current systems that you have from a PC life cycle technology great thanks Mike yeah and you know if an answer isn't sufficient we will followup with you personally after the webinar it sounds like Mike's gonna follow up with you Michael afterwards and share some more details on that we actually have a couple more questions that came in but Mike we can save those for the closeout slide I'm gonna let you go ahead and continue here with the demo great great can you see my screen still Mike yes excellent okay so great questions we appreciate the interaction we appreciate the the participation so right here what I'm showing you here is again it's as an incident in terms of service now and your ServiceNow instance and again to cut from a positioning standpoint you know one of the things when we talk about an IT operational analytics we talk about next thing is you know there's there's technologies that are now available from ServiceNow right like performance analytics where you're looking at the performance from inside your your service desk system we're complementing that we are augmenting and complementing what technologies you currently may have from an analytics perspective and really what we're doing is you know the the business use case are kind of our demo case that we have here is a users calling in with a slow PC all right they log an incident they call the helpdesk and they're saying hey you know this my machine is just running slow so what we're doing with our technology with it next thing is with the integration is we're actually feeding the data from next think from the end-user directly in via the incident right within ServiceNow so what it gives you the ability is before you ever get on the line with that particular end-user or to help resolve the incident you can go in and get very very specific health metrics of what's actually happening on that device so if you look at it here we actually have the information it's condensed down where you have it's broken into four categories PC health software and LS health security and network health but if you kind of just expand these out what it allows you to do as an analyst is say mmm what's hot what's happening here right I'm looking at this and you know everything seems to be green right but there's this one section where again the end user called and saying I'm having issues with my CPU and it seems you're running slow right so now you can see well it happened today and it's also happened the previous week right now you can get some information and you can look at blue screens hard reset system reboots all sorts of different things you know drive space on the machines yes so you're going to get a good handle in terms of some of the information before you ever pick up the call before you ever respond back you're going to see what's happening with that particular end user the other thing that we like to kind of point out is now you can start to be proactive is it just that incident that's being caused you know and you want to resolve or do you want to look at the entire health of this particular end user right so security and compliance is antivirus running all right do you have spyware running how's the firewall going it gives you a lot more direct information but you also look at maybe he's having some problems on the network you know like what could that be so before you call in before you actually respond back you're going to get some metrics of what's going on with that end user in terms of what's happening now what you can do is you can launch the finder directly from within ServiceNow and you can actually bring up our finder and this is this is one of the main interfaces and this is where I'm going to switch into from the integration perspective but I'm a switch right into the next thing technology so this is one of the main screens you may be using you could use the finder from a you know level 1 level 2 or level 3 help desk person it could be more your infrastructure team could look at it a variety of different areas but the first thing I'd like to point out to you is it has this great google type search right so I can go through here I want to bring up that particular device and that particular user that called in with a question right so I want to look at this particular user in this particular device so I'm going to click on it and I'm going to go through here and bring up this actual demo and what you have here is you have the real-time view into the actual end user device itself so now even if you now you can bring up the end user the finder you can launch it you can look at that end users machine and you're going to get a very specific detailed view real-time of what's going on we also compare this we also kind of describe it as kind of like an EKG right it's giving you information it's giving you data it's giving you analytics so you can do as the helpdesk analyst can respond more effectively to that user we also compare it as a gigantic DVR right so you can rewind information you can look back in time to see what's happening but when you remember in the ServiceNow integration and instance when you look at it that user is having problems a week ago on their CPU so what I'm going to do is I'm going to scroll back in time I'm going to rewind this out and I'm gonna look back a couple of days and I'm gonna sit there and say hmm right right here you're having high CPU use usage it's bringing up information right it's spiking over a hundred percent something's happened and if you also look at it you can see there's nothing that happened you know past the ninth here but all of a sudden the actual December 10th there was some massive high i/o outputs there's been some system reboots you've got some logins and you've got some binaries that were installed so if you look at the binary something was actually installed on this device that and piece of malware that was actually put on there in terms of May has affected the actual performance of that machine so it's great as you can see exactly what occurred when it occurred how it impacted the end user but again it's not giving you the this is the exact problem and in the exact root cause but it's going to give you a a tremendous amount of data so you know what probably caused that particular event to occur how that extent you sirs experiencing with their particular device so this is a finder it's a great view proactive view to take a look at the information the other thing I'd like to do is we do everything just like with ServiceNow with everything being a service right you're going to look at things that you may want to look at via service applications one of the popular ones you may want to look at is that we have here as an example is SAT right so what we do is we actually develop and we actually allow you to look at Sapa via like maybe a service view so now i'm looking at all the things that are happening relative to SAT across my infrastructure i'm switching from the device view in that specific device and now i'm looking at how that application is running across the infrastructure so obviously here but some things happen across Paris right something's happen in these particular locations and it's giving you metrics information of what's going on so all of a sudden you see a spike in terms of devices with issues you see the percentages of failed web requests something's happened at 8 o'clock on this particular date and it's impacting across the AMIA teams so what you can do is you can actually look at it from the web activity standpoint and you can just you can see now the power of the next thing technology I'm going to pause here for a quick second and kind of show you what this does but this is this is this is tremendous value for you in the organization what it allows you to do is a love which it to look at how the end-users the binaries the ports the destination and how its being impacted across an infrastructure view so you can look at these particular offices and you can sort of highlight them in terms of what's going on you can look at the information well it's fantastic is now you get a map of what's happening across your infrastructure why things may be occurring and where their failures may be so I can click on here and I can look at all field web requests and I can look at it and it's going to go through in terms of maybe looking at different information in terms of where the actual failures are so now you get some highlights in red so well again remember we had certain offices that are being affected it's coming with a 5x server request but if we look at it all of a sudden we noticed that all the failures are going through one particular proxy in one particular area the different offices that are using the other locations are having fantastic in terms of their performance relative to sa P so again another view via service to help look at and help you with your infrastructure teams go through and maybe from a level 2 or level 3 perspective resolve those particular issues ok then we're going to do is I'm going to pass I'm going to bring up our portal view and show you what we have from the portal perspective now this is more of an aggregate view and the thing I like to to highlight here is from a portal perspective this is more of your historical analysis the finder that I just showed you will store the information real time for approximately two to four weeks depending on the size of your infrastructure then what we do is we actually store everything historically to allow you to look back across what's happening infrastructure the views at the top are tabs you can customize the tabs you can create your own views and I can look at ITSM I can maybe look at security IT governance and what it does for you is allows you to get different types of views across the infrastructure many of the users that I have and that we working with here in that I'm working with in the States is the CIO or the VP of infrastructure or the helpdesk well they're going to have this up within their NOC to take a look at performance across the infrastructure so great views here right from an IT SM perspective is device health you know give me information cross my devices of all the information relative to device metrics right devices maybe with high CPU utilization high page faults right how many are having hard disk resets application crashes so I can look at it by possibly device health I can look at it maybe by applications this is a very very popular view that a lot of our users like is just show me on an aggregate basis where my biggest problems are from an application perspective right top applications with hangs top applications with freezes right different information so now you can come in with via the help desk working with your IT operations team work together as a team and go through and say here's our top problems that we know of here's the devices that are going on and really work together in terms of how you may actually want to solve some of these problems the views that I'm showing you here can all be customized they can all be set up based on how you'd actually like to run it and what data you'd like to actually analyze another popular view is from a security basis so again I may want to look at different types of antivirus and I want to look at any virus see how it's actually running across the organization I may want to look at different types of desktops that may be having particular high threats in terms of maybe security issues and going through here in terms of looking at it so you can look at things by day you can look at it by month you can look at all different perspectives but again what we do with next think is we give you the power of the data we give you the power to look at the endpoint we give you the ability to look at things from an end-user perspective so now you can see direct how you end users are using it and what they're encountering on their day to day operations so many times users may be just you know living in silence in terms of their performance issues they may not want to call the help desk and now what you can do is you can be more proactive and you can be more effective in terms of your IT infrastructure okay so with that I'm going to pass this that concludes kind of the demo portion again first thing I showed you was kind of the the integration with ServiceNow and show you how you can get the metrics right within ServiceNow in terms of your incidents then what I did as I showed you the next thing finder for real-time data and then I gave you here with the portal view is in terms of looking across the infrastructure looking at things on an historical basis and have the ability to look at an aggregate view across your infrastructure I'm gonna do is switch back into the slides here thanks Mike that was a hit back to Mike we actually had a couple questions come in one came in during your integrate in demo so I want to get to that right now since it's a little time sensitive the question is how does it interact with the user do we need an integration with an asset management tool to so that the users machine is linked or does the next thing do that a great question no you do not need information relative to from an asset management tool perspective because because we will provide them all that information right within there as well to take a look at it with an X link so there's nothing else required it's a great question right yes thank you for the question and thank you for the answer Mike a question that might be on a lot of people's mind how much does it cost to incorporate this into the ServiceNow instance how much is the cost so we said we provide the technology by the node so it's based on the number of actual devices that you would like to install this on it's also based on the number of and then the price point per node is BAE the number of actual end points that you have so it's a sliding scale starting at one going on all the way up to you know 10,000 20,000 20,000 notes but it's not based on the number of nodes and not within the actual instances and usage great thanks Mike sure we actually just had another question come in so great yes please that was a good time to enter your questions the next question is what database infrastructure does your solution run on Oracle and this SQL server etc it's another great question thank you very much that's a great question no that's a great one thank you very much for that question so next thing runs a in-memory database it's an actual database that we have that allows you to access the information in with tremendous speed and and quickness so well as we looked at it based on again how much data you're getting and how many endpoints you may be having you have you need the ability to look at things quickly so the finder runs an in-memory database so it gives you access via that engine instantaneously and then we do is from a historical basis we use a Postgres database and that's where you archive it afterwards so there's two different doesn't use like a standard SQL type of database that's a that's a great question great so you just jump in there I think it's extremely quick so yeah as Mike said it's extremely quick to give the answer so the e memory databases been designed deliberately I don't buy the next thing so that yeah you ask a question it gives you the answer very quickly thanks for that and I appreciate that obviously we're sitting about 20 minutes before the hour so we're giving you some time back which is always nice so I'm gonna give everybody another minute to think of some questions if anything comes to mind go ahead and enter it in that question box while you're you know potential questions I do want to just point out that both fruition partners and next thing will be at ServiceNow is knowledge 15 conference in Las Vegas we're about a month away you can see the dates up there if you already registered or are planning to register be sure to stop by the fruition of partners booth we're going to be in booth number 214 we'll have some a swag we'll be doing some demos we can obviously provide with you with some advice next thing will be there with us I'll be hanging out so if you'd like a more detailed demo of what you saw today or have any follow-up questions it's a perfect time to stop by shake hands and and kind of do it face to face also there's a second bullet on here we are throwing a private network reception on Tuesday April 21st so if you are going to knowledge and you're looking for a fun and relaxing way to spend your evening after a long day on the expo floor reach out to your fruition partners rep so I'm just gonna take a look here at the question box it looks like we had a couple more come in and we obviously have 2 and so on Mike yes I'm so answer the one about discovery yeah ok yes I next think isn't necessarily a discovery tool so it's where a ServiceNow discovery effective loading up credentials and then it goes away and discovers things it's effectively an agent Bates type system so that the end collectors are rolled out using typically with SCCM that sort of thing into a desktop build and from that point on they're sitting there as Mike said earlier listening and collecting information very intrusively I have to say it's very very low overhead so sitting there running checking them if anything happens on your machine it keeps that and sends it back the the main server for analytical purposes so it's not a discovery system it's really agent base if you think that it's got its own architecture I think Mike showed that earlier on in this that's not to say that the information some of the information does discoveries could be using that database so you could swap that around into ServiceNow CMS but it's a completely different type at all hope you answer that question thanks we have a question for you Mike do you support your endpoint on mobile devices or only window Windows PCs another great question thank you very much from that perspective we do Windows devices we also do max we are releasing a new version of our technology they have released coming out actually next months for full Mac support so we will do windows and Macs and then we are also releasing a capability or a new release to do mobile support via active sync so it's it's exciting to release that we're rolling out its gonna be coming out with the next I believe 45 days but so we're gonna have max support we're gonna have Windows support and then we're going to do mobility support and then we're going to be moving forward is see how we can maybe take the mobility to the next step and do some further integration there so again if you have got BYOD you've got different things coming into infrastructure it's gonna give you a view across all the different devices but we're finding the Mac has become just more and more popular as you know people are using Mac laptops and different devices so we support all those three platforms great question yes thank you like this is actually agenda let me so on so that yeah it's a question about service watch yeah I'm gonna go ahead and present it real quick to the folks who might not be paying attention in the question box and yeah Allen this one's up your alley hans is asking basically what's the difference between next sink and server style service watch go ahead Allen yeah another good question yeah and again so service watches really a targeted discovery so you the difference is the service service portal access an application virus entry point typically a URL and then work its way down the application stack and tell you exactly how that application set looks in terms of a business service so again next think he's probably wider net if you think of it as that it's it's not targeted actually on applications per se it's on an APM system it's it's looking at how n users will access an application so it will show you if there's issues in how your perhaps performance as the network is degraded due to certain things it won't show you as a service which does the business service map and where you know how about how those layers within that application stack are interacting in real time that gives you from the employees from the end users perspective that's the key thing to remember with mixing great thanks Alan Mike if you don't mind just clicking over the the last slide sure for me that'd be great obviously if you should have a question enter it if you're kind of right running into a roadblock no worries our contact info is up on the screen right now so if you think of a question after today's webinar feel free to email either one of us for Wishon partners or next thing I do want to reiterate that a recording of the webinar along with a PDF the deck will be shared with you sometime soon so be be on the lookout for an email with that information and the next week or two I also want to point out that that follow-up email also will contain a follow up Oh question very brief and for all the folks who participate in that poll they will you will become eligible to win some some free next thing services I can let Mike elaborate on that a little more but next thing you agreed to give away some some pretty cool stuff so definitely incentive there to be on the lookout for that email and it looks like the question box has come to a halt so it looks like everybody's getting about 10 minutes back in their day I do want to thank everybody for participating today Mike and Alan a great job thank you for sharing your insight obviously special thanks to the attendees we we love the the interests and the participation so we're definitely very excited about that we hope to see a lot of you at knowledge as well so again webinar recording is shared soon contact info up on the screen Mike gallon if you have any parting words before we close out just tell you look at it I'd say I'm sorry okay I was just going to say from you know it's a really great tool I think the customers we put in put it in put discovered the value very quickly and I think you know if you're interested in analytics and everyone is with the complexity of mighty estate these days it does deliver value court very quickly and also goes in quickly as well it's on the key point and I've you know from an extinct perspective we're again we appreciate fishing partners in terms of working with our technologies it's very very exciting and we appreciate your support and again I just want to thank everybody for their time today and you get if there's if you like after this you want to take another deep dive into the technology we can help you with a you know a specific kind of one-on-one demo or briefing to help you understand a little bit more about what we do and how it can help your organization with with an IT operational analytics so thank you everybody absolutely all right thanks everybody enjoy your weekend and we'll see everybody at the next webinar bye-bye bye-bye