If there's one thing I've learned in 12 years of #ServiceNowDev: There's *ONE* pervasive & deadly risk to EVERY #ServiceNow implementation. Discover the scale of risk & learn mitigation strategy in < 5 minutes. I've been a customer & dealt with the challenges of platform longevity in ways most partners/consultants in the industry haven't even considered. With what I've seen in the past quarter doing architecture and vendor management, I simply can't abide the state of the ecosystem with respect to documentation. I won't tolerate it. I am Robert Fedoruk and I *WILL* move the ecosystem to do better.