This is the second video of the second section of the series Service Portal basics. Its a tutorial developed by Dhruv Gupta. ServiceNow is the best thing a customer can give it to its employee. It is all about showing how we can customize OOB widgets. Part 1 Link: https://community.servicenow.com/community?id=community\_video&sys\_id=4e1f384ddba9905013b5fb243996192d Part 2 Link: https://community.servicenow.com/community?id=community\_video&sys\_id=beb0ff01dba154501cd8a345ca9619ad