Recently, I have seen many people asking about setting up conditions for Live Agent Routing based on some condition in Advanced Work Assignment. I thought of making a short video of how to define condition and give a quick demo of the example. Conditions can easily defined in Advanced Work Assignment-> Queues record for that particular queue. The example I have shown is based on for the end user's location. We can also do it based on Transcript and many more conditions. Please mark this Article as helpful it it helped you.