Spotlight enables you to prioritize work based on multiple weighted criteria and quickly identify high-priority tasks. In this Office Hours, we talked through how to implement Spotlight in your Instance, identify what comes OOTB, and also we walked through a Demo showing how you can Target Process Issues with Spotlight.

Here is a recording of the Live Office Hours, if you missed it.

Resources

ServiceNow Documentation:

Community Documentation:

Now Learning & Knowledge 20

The presentation is attached for your reference. See you at a future Performance Analytics and Reporting Office Hours session. We run the sessions every other Wednesday at 9 am Pacific, Noon Eastern, 6 pm Central European time.

Labels:

• Dashboard
• Multiple Versions
• Performance Analytics
• Reporting