HJF is also using Employee Forums (a.k.a. Communities) so that leaders and employees may share ideas across topics of interest.

Amdocs

Naama Efrati, Project Manager - IT Employee Experience

Amdocs self-implemented their ServiceNow portal to replace their legacy intranet. They used Design Thinking to model the experience to match their employees needs and culture. It is one of the most picturesque portals we've seen!

Additionally, Amdocs created journey pages on their portal to guide employees through specific processes and moments that matter, such as traveling internationally.

And as the other customers did, Amdocs created a page for universal approvals and to-do's, which incorporate not only those that originate from within ServiceNow, but also from other external systems as well using ServiceNow's integration capabilities.

U.S. Eagle Federal Credit Union

Kristi Kidder, System Enhancement Manager

Jackie Lujan, Technical Business Analyst

Mary Byrd, Business Systems Analyst

U.S. Eagle Federal Credit Union worked with AlcorTech to replace their legacy intranet with a portal design that was simple, friendly, and easy named nest… exactly what their employees asked for.

Similarly to the other presenters, U.S. Eagle Federal Credit Union created departmental pages with delegated content management. And they created a table of contents concept within the knowledge base for articles of similar topics to present themselves together based on employee searches.

Not only can employee now find what they need easily, but the the analytics show employees have an average of 750 pages views over three (3) months, which is awesome adoption!

When we listen to our customers speak about the reasons they choose the ServiceNow Platform to replace their legacy intranets, the same terms come up consistently.

Together, these words may be organized to spell IMPULSE(A), which is fitting because impulse means "a sudden strong and unreflective urge or desire to act" or "a driving or motivating force." When you put this into the context of employees who wishes to remain in the flow of work in order to make a meaningful impact with their job, it makes sense.

Intelligent

Modern

Personalized

Universal

DigitalLy Connected

Simple

Extensible

Actionable

If you are thinking of modernizing your legacy intranet by leveraging the intelligence and versatility of the ServiceNow Platform to power your employees’ digital experiences, please follow this post. ServiceNow will publish our latest assets and event schedules here to assist you with your journey. If you have already replaced your corporate intranet with the ServiceNow Digital Experience Platform and would like to participate in the next SIG this April 2021, feel free to contact Eric Hemmer and request an invitation.

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