Now Assist in Virtual Agent enhanced chat is a conversational support experience within a dynamic window that also includes the ability to have multiple active conversations and superior search capabilities.

You can pin the chat to the side of the browser but you can still resize this window to fill half the browser, if required. However, when you pin the chat window, you may run into issues with the responsiveness due to media queries being used in widgets.

Pinning chat windows can create responsiveness issues on the following screen resolutions and pixel range.

• For homepage, my tasks page, my favorites page, and my applications page: Range between 600px and 800px.
• For topic page: Below 1413px.

Ensure you avoid pinning the chat window and resizing on these screen resolutions.

For more information, see

• Enhanced chat in Employee Center,
• Configuring Now Assist in Virtual Agent
• Using Now Assist in Virtual Agent