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Path way to Autonomous Service Operations with AIOps LEAP (Learning-Enhanced Automation Playbook)

New article articles in ServiceNow Community · May 02, 2025 · article

AIOps LEAPAIOps LEAP

AIOps LEAP (Learning-Enhanced Automation Playbook) harnesses the power of AI to delve into historical incident data, smartly prioritize tasks, craft actionable resolution playbooks, and drive a proactive problem management process. AIOps LEAP not only slashes mean time to resolution (MTTR) but also expands automation coverage, seamlessly operationalizes SOPs with L1/L2 teams, and paves the way for significant cost savings and operational brilliance.

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https://www.servicenow.com/community/itom-blog/path-way-to-autonomous-service-operations-with-aiops-leap/ba-p/3251965