If you are wondering where to start with your Now Assist Implementation journey, below is a curated list of resources that will help you get started.

• Learn about how ServiceNow is leveraging AI in the platform and how it all works with the following selection of free on-demand courses* on ServiceNow University:
  
  • Introduction to Generative AI – All
    
  • Now Assist Essentials – All
    
    • Now Assist for ITSM Essentials – System Admin
      
    • Now Assist for CSM Essentials – System Admin
      
    • Now Assist for HRSD Essentials – System Admin
      
  • Introduction to Agentic AI – All
    
  • AI Agents Essentials – System Admin
    
  • Now Assist Skill Kit – System Admin

* Other product-specific courses are also available.

• Whether you are seeking help (from Certified Partners, ServiceNow AI Services, Impact) or self-implementing:

  • Read about ServiceNow’s own experience and key takeaways
    
    • Now Assist Implementation Lessons Learned
      
    • How ServiceNow measures the value of AI
      * Example of How to drive value with Now Assist (5 min. video)

• For planning your deployment, and based on the lessons learned above, the following links can get you on the path.

  • Program governance: Defining SN Governance
    
  • Change management:
    
    • The Overlooked Key to Now Assist Success - Organizational Change Management (OCM)
      * Now Create OCM Templates
      
    • Introduction to User Adoption
      
  • Instance readiness:
    
    • Getting ready for Now Assist
      
    • Store apps that can help automate the instance diagnostic and recommend remediation:
      * Work4Flow Agentic AI Assessment
      * Inmorphis GenAI Accelerator
      * GenAI Observer
      * For more apps, follow this link here
      
  • Step-by-step implementation guidance
    
    • AI Search
      
    • Now Assist
      
    • AI Agents