From Event to Action — Real-Time Automation with Microsoft Fabric and ServiceNow

In a world where milliseconds matter, enterprises need more than just visibility — they need intelligent action. In this post, Quentin Carton (ServiceNow) and Xu Jiang (Microsoft) walk you through a real-world integration that connects Microsoft Fabric’s Real-Time Intelligence with ServiceNow’s AI-powered workflows using a Kafka-native approach.

Discover how streaming events from Microsoft Fabric into ServiceNow enables automated remediation, AI-driven responses, and bi-directional communication — closing the loop on incident management. Whether you’re building modern observability pipelines or automating IT operations at scale, this hands-on guide shows what’s possible when two enterprise platforms speak the same real-time language.