Autogenerate employee-centric topic pages based on a unified taxonomy that spans service catalog items, knowledge articles, and quick links to improve digital engagement and self-service. Drive omni-channel access to these experiences through portal, mobile, and chat to support your hybrid workforce from anywhere.

Content Experiences

With Employee Center Pro, improve digital engagement with targeted content experiences. Inform your employees with targeted campaigns and tasking with a modern intranet experience.

Boost engagement and retention by driving targeted content like videos and banners across a variety of channels. Send push and/or email notifications to ensure employees never a miss a communication about an incoming system outage or hardware upgrade. Further improve employee engagement by personalizing content based on attributes like employee role, location, or job type. For example, with the help of Employee Experience Packs, you can easily launch a tax campaign on the Employee Center for US based employees that includes both portal and notification content.

Other Links: Release Notes

Build trust with enterprise employee journeys

Employee Journey Management

Managers and HR teams can harness the power of Employee Journey Management to craft personalized plans of action that span the enterprise. As a result, employees can easily navigate to all the resources and systems they need from the Employee Center.

Guided tasks for cross-departmental journeys are now viewable from the “My active items” section on the homepage. During journeys, employees can see all the stages of tasks they must complete and update the status of the task upon completion. With intelligent workflows powering these cross-enterprise journeys, no need to click through multiple systems to complete tasks like adjusting benefits, participating in trainings, and requesting help.

During these experiences, you can also collect real-time feedback and present employees with learning opportunities by surfacing pulse surveys and learning to-dos.

Other Resources: Data Sheet, Community Blog

Empower your hybrid workforce to unlock their full potential

Universal Request

Employees can enjoy a single request experience on the Employee Center. With Universal Request, eliminate service delivery dead-ends and facilitate seamless cross-departmental collaboration to drive unified service delivery. Sometimes, employees don’t know where to go for help. Is blocked access to payroll coming from an IT outage or an HR discrepancy? On the Employee Center, employees can immediately open a request through the “Request Help” feature. If the request is automatically routed to IT but HR is blocking the payroll access, the agent can ensure the request gets to the right team behind the scenes. Your employee can focus on productive work without having to open and monitor multiple tickets. Employees can track the status of their request on the original ticket opened on the Employee Center, regardless of how many transfers that occur on the backend.

Microsoft Teams Integration

Simplify work and enhance the employee experience with seamless self-service experiences through our integration enhancements with Microsoft Teams®. In Teams, employees can easily access Employee Center to find the ServiceNow workflows and requests they need to resolve cases faster.

HCM Integrations

ServiceNow supports integrations with leading HCM and workforce management solutions, like Workday®, Oracle®, and Ultimate Kronos Group®. Enable your employees and managers to complete personalized and relevant to-dos from anywhere. For example, with the HR Service Delivery Advanced Integration with Workday, provide your employees streamlined access to holiday schedules, total rewards, and payroll information directly on the Employee Center.

Other Resources: Universal Request Community Blog, HR Service Delivery Integrations Data Sheet