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AI will impact the nonprofit workforce too

AI can transform nonprofit jobs. With reskilling, nonprofits can harness AI to streamline their operations and do greater good for more people. Learn more.
Empowering employees with AI sidekicks

AI will pair up with human workers, functioning as mentors and teachers to maximize job satisfaction and performance. Find out how an AI sidekick can help.
5 macro lessons from Knowledge 2024

Knowledge 2024 focused on how organizations can put AI to work to drive business transformation. Here’s the 5 key takeaways you need to know.
Tribeca Films: Alt Shift Life

“Alt Shift Life,” a Tribeca Studios production, in partnership with ServiceNow, follows three inspiring people who have confronted unique challenges.
Go ahead and automate that bad process

Explore how automating flawed processes with AI can revolutionize operational excellence and drive continuous improvement in today's fast-paced business environment.
AI will unlock developer productivity

The future of programming will pair human coders with AI assistants, reducing repetitive, boring tasks and maximizing creativity and problem-solving
The future of STEM is AI

AI will transform education from a one-size-fits-all experience to a highly personalized one, where students of all backgrounds, ages, and abilities can prosper
Governing AI’s future

Executives need to incorporate well-thought-out governance into every AI deployment
Year two of the AI revolution

If 2023 was the year of experimentation, things get real in 2024. Here’s what the experts expect next year.
2024: The year AI delivers

This year will prove the GenAI hype was warranted as artificial intelligence begins to fundamentally transform how work gets done
Top insights of 2023

The year will be remembered for two letters: AI. A lot more happened, but AI dominated the headlines—and Workflow.
Marketing’s AI moment

The future of enterprise marketing will depend on how well it leverages AI, says Tenon CEO Ben Person, but humans will always have a role
How to spot employee blues

Workers generate vast amounts of data every day. Why not use it to find out how they’re feeling?
Better data for healthier kids

Ndlovu Care Group provides healthcare and nutrition to kids in South Africa. Find out how revamping their data collection made their mission work better.
Put AI to work for refugees

Learn how Em Fackler, CIO of the International Rescue Committee, uses generative AI for improved refugee resettlement.
The power of public-private partnerships

Find out how public-private partnerships can help nonprofits access the funds, personnel, and tech they need to address today's pressing challenges.
Purpose-powered innovation

Leaders in every industry can learn from how nonprofits use emerging tech to deliver positive impact with tight resources
When purpose is your profit

For nonprofits, the ROI is impact. Find out how Vanessa Smith, leader of ServiceNow’s nonprofit initiative, thinks digital innovation can help.
How nonprofits put GenAI to work

We recently canvassed nonprofit leaders and AI experts to learn about AI for nonprofits and how it helps them work better. Here’s what they had to say.
Bolstering OT to keep manufacturers safe

Many organizations prioritize IT security over OT security. But as recent breaches show, OT security is essential to operational continuity. Here’s why.
The procurement process made seamless

Companies today rely on a patchwork of systems in the procurement process that burn time and energy. Find out how a seamless experience solves this problem.
The future is skills, not jobs

As work culture continues to shift, many organizations are shifting to a focus on skill-based talent for getting work done effectively. Here’s why.
Rethinking business resilience

Business resilience has been treated as a necessary evil, but the traditional view of efficiency and resilience is wrong. Find out why.
Living with risk

For some, security can seem like a chokehold, but too little of it is also a problem. Here’s how to find balance in cybersecurity risk management.
Meet the new VIPs of ESG leadership

Companies are increasingly elevating ESG leadership into a management role. Meet four leaders shaping the contours of these critical new positions.
Put GenAI to work in the enterprise

With the rapid rise of generative AI, expect the next few years to deliver a major surge of business innovation. Learn how GenAI will unlock our abilities.
Put GenAI to Work

GenAI can make every person, every system, every process—everything—work better. So how do we start putting AI to work?
Yoshua Bengio on GenAI governance

One of the world’s leading AI researchers offers advice to business leaders on how to use GenAI governance to manage risks and opportunities.
How the European Union plans to govern AI

When it comes to regulating AI, chatGPT has raised the stakes. Learn how the EU’s Artificial Intelligence Act has inspired other countries to follow suit.
Why GenAI needs humans—and vice versa

When people partner with GenAI, organizations can innovate like never before. Discover the limitless possibilities of AI in the enterprise.
Put GenAI to work in your industry

Throughout history, the effects of technology have changed industries in many ways. Today, the biggest change comes from AI technologies. Here’s how.
Why building trust counts

Trustworthy companies outperform their competitors. Make sure your company is building trust with customers.
Accounting for technology risk

Banks are transforming to tackle the latest challenges and risks, yet a new survey of banking leaders reveals there’s still a lot to do.
Rethinking the CFO’s mandate

CFOs have broken new ground in how we find markets and invest resources. But now our role is changing with regard to emerging technologies.
Securing growth

Cybersecurity is the competitive advantage that also protects your business
Beyond risk management

In recent years it’s become increasingly clear that going beyond risk management is a strategic investment that can help companies outperform.
Making risk pay

In a risky world, security is a growth driver.
A platform for resettlement

Welcome.US uses digital workflows to match Ukrainian refugees with U.S. sponsors. Both benefit, says CEO Nazanin Ash.
Realizing net zero

Digital systems and processes can help track, measure, and reduce carbon emissions. Learn how leveraging digital transformation can help achieve net zero.
The road to ESG success

Do you want to understand ESG? Liberty Tires shares its ESG journey with examples. Learn more.
Automating risk and compliance

Companies must stay on top of an ever-changing regulatory environment to manage risk and compliance — what business leaders need to know.
Facing down regional risks

New research uncovers what enterprise leaders from Australia, India, Japan, and Singapore, can learn from each other.
The future-ready manufacturer

Use manufacturing technology to improve OT security, supply chains, customer experiences, and more. Learn how.
Lessons from the cloud

Concerns over AI tech mirror similar worries from adoption of public cloud. Here's how to avoid making the same mistakes.
How risk becomes reward

Asia’s banks are approaching risk management in new ways. What will make their strategy pay off?
Don’t greenwash by accident

Businesses may greenwash or make false ESG claims without realizing it. Learn what ESG strategies you need to prevent greenwashing.
Reskilling in the AI era

As the use of generative AI grows, companies that get reskilling right have an edge to future proof their workforce. Learn more.
Stay the course on ESG initiatives

When the going gets tough, anti-ESG voices get louder. Here’s how leaders can keep ESG initiatives front and center in tough economic times.
The connected ecosystem

How do you solve customer issues faster while achieving cost reductions? Watch to learn how a connected ecosystem can accelerate revenue and drive down cost-to-serve.
Your company, optimized

Organizations have long struggled to get a complete picture of their business processes. Process mining gives a real-time view into how work gets done.
Lock down those supply chains

For all the value they bring, third parties also increase supply chain risk. Discover how leading companies are mitigating third party risk.
Spotlight on data privacy

New regulatory pressures push data privacy issues to the C-suite and make cyber risk an important part of corporate ESG considerations.
How to mold sustainability pros

Who cares about ESG? The answer is nearly everyone. Companies need an influx of talent to help them meet ambitious ESG goals.
Blockchain sustainability

Blockchain, distributed ledger technology, could power a new era of automated ESG reporting and solve environmental sustainability problems.
What leaders know about ESG initiatives

Organizations with effective ESG programs also understand that these ESG initiatives improve their bottom line, and they’re using new tech to do it.
A single source of truth for ESG

New tools are revolutionizing how companies track progress toward sustainability goals. With the global economic outlook increasingly uncertain, you might expect business leaders to throttle back on ESG programs.
Why ESG strategy matters now

It’s never been clearer that the right ESG strategy can help a company boost productivity, control costs, and manage risk.
Future-proof your workforce

A groundbreaking new study by ServiceNow and Pearson shows which jobs will be most affected through 2027 in the era of AI in the workplace.
Addressing IT's skills shortage

Pearson and ServiceNow share insights on the impact of AI on the workforce and how leaders can leverage innovative thinking for expanding tech roles.
Betting the future on innovation

Innovation expert Amantha Imber calls for Australian organisations to adopt new workstyles and AI to insulate against an uncertain year.
The ‘Wild West’ era of AI is over

Tahn Shannon shares how Artificial intelligence promises to change everything- and why careful planning and safeguards are needed.
Finding talent close to home

Companies unable to fill tech roles need to help their existing employees get things done, learn new skills, and grow into new roles.
Automation to the rescue

Hackers are leveraging new ways of working to wreak havoc on organizations. Here’s how we can fight back.
Innovating through uncertainty

Companies face an array of challenges. Technology that increases productivity and efficiency offers a clear solution.
Top takeaways from Davos

ServiceNow CFO Gina Mastantuono shares her insights from the World Economic Forum’s annual meeting
What is digital customer experience?

As consumers spend more time online, every touchpoint with a company should provide a good experience and leave customers feeling better about the brand.
Top leadership priorities in 2023

In a challenging economy, business leaders need to move decisively to take care of the basics and drive ROI, say executives from JCPenney, Friendly’s, and others.
Rethinking retail

All businesses are complex ecosystems—retail more than most
The characteristics of innovation

A recent survey of 1,000 executives by ThoughtLab and ServiceNow revealed the 5 characteristics of innovation that give companies a competitive advantage.
Meet your AI work buddy

Researcher Nicolas Chapados explains how recent AI breakthroughs could change organizations forever.
Mapping the hybrid employee journey

A tool from pre-pandemic times can help create a culture and employee experience to meet the needs of today’s distributed workforce.
Learning on the job

Knowledge workers need continuous learning to maximize their productivity.
Is sustainability at odds with good CX?

Consumers want companies to care for the environment, but that can come at the cost of convenience. Here’s how to be green and still offer a great experience.
When Dev meets Sec

Bringing developers and security teams together doesn’t have to put speed at odds with safety. DevSecOps ultimately improves culture and products.
AI joins the conversation

New AI-powered language tools can listen in on service calls and help customers and agents in real time
The future of experience

ThoughtLab founder Lou Celi discusses the rapid evolution of digital experience and how it is delivering measurable value to companies
Rx for healthcare

New tools and technologies yield better patient experiences
Change is hard

Tech transformation requires employee buy-in. Here’s how to earn it.
CX and EX are one

Leading companies merge customer and employee experiences to thrive.
Share me the details

Hyper-personalised experiences blur the line between employee and customer.
Meet your ‘machine mate’

AI can boost productivity, allowing companies to lower costs, lift profits, and provide better experiences for their employees.
Let’s get personal

Aussie workers want bespoke experiences at work—and they expect their bosses to know it.
The long road to low code

Low-code tools democratize software development, a trend that dates back to the dawn of computing.
The data behind the disruption

Businesses need access to data and insights that predict the future. Learn how AI is upending the workforce in this Q&A with data scientist Dr. Richard George.
Digital gold rush

Finding Australia’s new common wealth: Why ethical AI, human-machine teams, digital identity and diverse perspectives will transform the next decade.
Don’t neglect your employee experience

Learn why the best companies out there are creating a first-class atmosphere, offering a consumer-like employee experience that drives customer experience.
The ServiceNow origin story

From AI to low-code app development, tech visionary Dave Wright explores how leading global brands are using the latest from ServiceNow to empower innovation.
Framework frenzy

ESG reporting is a hot mess of overlapping frameworks and standards. Thankfully, help is on the way.
Accounting for emissions

Companies unwilling to report climate impacts could be left behind, says KPMG’s climate leader
Mind the (IT talent) gap

Demand for skilled tech workers far outstrips supply. To bridge this gap, many companies have started to recruit and train workers from underserved communities.
Reframing ESG

Well-governed companies build trust by measuring their impact on the world
Singapore’s push into ESG investing

Transparent and trustworthy reporting standards made Singapore a regional financial hub. Can it do the same with green investing?
Singapore’s skills shortage—all in the mind?

The secret to closing the skills gap in Singapore could be an attitudinal shift toward productivity and personal growth, says ServiceNow Asia HR Director Michael Tan.
Ensuring Singapore’s future growth

Noted Singaporean economist and finance CEO Manu Bhaskaran shares his outlook on how the city-state will keep flourishing in the years ahead.
Can AI make banking fairer?

Artificial intelligence has given disadvantaged communities greater access to financial services. Do some algorithms perpetuate inequality?
The self-optimizing enterprise

Process mining analyzes data and suggests actions to optimize processes throughout a company. Celonis, a ServiceNow partner, is a leader in this field.
Using AI to remake human resources

AI-powered hiring and promotion tools offer many benefits to companies, but also raise questions over fairness and transparency.
The hybrid workforce is here to stay

Tech visionary Dave Wright explores the boundaries needed for hybrid work, rather than the structure, and the technology tapped to run it all right. Read now.
Change is all around

Dave Wright explores the history of industrial transformation and explores modern transformation done well.
The race to optimize business

Our latest optimization survey reveals how global executives are automating business processes and increasing productivity.
3 use cases for enterprise AI

AI for enterprise applications can turbocharge your business if put to work on the right problems. Learn how to identify use cases and choose the best approach.
Corporations Drive Surge In Impact Investing

Where charitable groups historically focused on racial equity initiatives, corporations are now directly driving the latest surge in impact investing. Learn more.
Wanted: Digital Skills for Smart Factories

With digital skills in short supply, companies are looking for innovative ways to staff the smart factories of the future for next-gen manufacturing. Learn more.
Citizen Development in the Real World

Citizen development makes coding for non-coders possible. Citizen developers will be vital to driving UX and business transformation in the future.
The Return on Business Resilience

crucial to build business resilience that covers all departments and individuals within them. Studies show it is well worth the investment. Learn more.
How AI Investing Leads to Business Growth

Companies investing heavily in AI & automation have seen the greatest increase in overall job growth & sales. Read more about the benefits of automation.
How to Build Empathy in Business

Empathy in business shouldn’t be a situational response that companies trot out during crises. Instead, it should be core, foundational business value.
Operational Resilience: The New C-suite KPI

Operational resilience requires continuous collection, evaluation, and monitoring of changes in IT, security, HR, facilities, & employee health & safety.
How to Manage Employee Exits

Now more than ever, HR leaders need to handle separations with respect and empathy. Learn how to meet the new challenges of employee exits during COVID.
Agile Strategic Planning Is The New Norm

Agile Strategic Planning, a framework for making strategic decisions faster, is becoming the new norm for fast growing companies who need to adapt quickly.
Attack Surface and Reducing Vulnerability

For a secure network, it's critical to reduce your attack surface even as points of vulnerability have exploded recently. Discover steps you can take today.
The 4 Essential CHRO Skills

What are the 4 essential CHRO skills? Think agile, think strategically, know the workforce and sell the vision.
Taylorism and Scientific Management

The core ideas of Taylorism remain influential today. Frederick Taylor’s ghost smiles every time a management consultant talks about codifying best practices
What is Sentient Enterprise

The future belongs to companies that can react instantly to changing conditions. Sentient enterprises respond faster to changing conditions.
Tech Apprenticeships: Earn and Learn

Tech apprenticeships are helping companies build talent.Studies also show that apprenticeships tend to produce more loyal employees and boost company morale.