Use Case:

Initiate the integration process between ServiceNow and Azure DevOps to facilitate automated change management and support for implementing infrastructure modifications.

Solution:

Automated change management within enterprises is crucial in today's business landscape. Traditional change management processes facilitate the monitoring of infrastructure changes; however, they often require 2-3 weeks for approval and completion, which can hinder timely implementation of necessary changes.

Most businesses utilize CI/CD tools to assist with deployment and version management. When ServiceNow Change Management is integrated with a CI/CD pipeline, it significantly enhances Enterprise Change Management solutions.

ServiceNow DevOps Change Velocity streamlines this process by offering 'Click and Configure' and 'Plug and Play' solutions, leveraging out-of-the-box (OOB) capabilities.

The following aspects are simplified through this solution:

1. Configuration of Change Policies

2. Mapping of Change Models

3. Operations for Auto Approval, Manual Approval, and Auto Rejection

4. Dashboards and Reporting

The accompanying videos provide a clear understanding of this solution through straightforward demonstrations, use cases, and configurations. Investing just 15-20 minutes of your time will yield comprehensive insights into the OOB capabilities.

Introduction - https://www.youtube.com/watch?v=Gq19O%5FLrXlI

Architecture - https://www.youtube.com/watch?v=4R7IKPBFb-U

Azure DevOps Demo - https://www.youtube.com/watch?v=GzOb8bPJUMw

Configuration in ADO - https://www.youtube.com/watch?v=PPTND1m85V8

Configuration in ServiceNow - https://www.youtube.com/watch?v=VtsintqDz1I

Regards,

Suresh.