Preparing your User table for successful integration with Twilio and Service Reliability Management
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Oct 09, 2024
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Service Reliability Management Automates Voice and SMS Response w/ Twilio, but you need to ensure your user data is ready to integrate using the E164 format.
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https://www.servicenow.com/community/itom-blog/preparing-your-user-table-for-successful-integration-with-twilio/ba-p/3068722