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Gotchas and Leading Practices: Conv Catalog Items and LLM Flows (w/ Now Assist in Virtual Agent)

New article articles in ServiceNow Community · Apr 16, 2025 · article

Avoiding Pitfalls: Gotchas and Leading Implementation Practices for Conversational Catalog and LLM Flows with Now Assist in Virtual Agent

https://www.servicenow.com/docs/bundle/vancouver-servicenow-platform/page/administer/now-assist-in-va/concept/intent-switching-na-va.html

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https://www.servicenow.com/community/now-assist-articles/gotchas-and-leading-practices-conv-catalog-items-and-llm-flows-w/ta-p/3239644