A mobile medical diagnostic services provider who makes diagnostic services, like portable X-ray machines, EKG, ultrasounds, etc., available at the patient's bedside, are committed to providing outstanding clinical care through their elevated technology and accessible workforce capabilities. And as a U.S. based healthcare provider, they must comply with data retention requirements for various states.

The Director of IT Infrastructure and Operations is responsible for fundamentally transforming IT operations and how the business leverages it. When he joined this company six years ago, the company had just implemented ServiceNow, transitioning from their legacy IT helpdesk ticketing solution. In 2018, they attended ServiceNow’s Knowledge event and were fully exposed to the Now Platform. Recognizing what his team could be doing with ServiceNow was eye opening.

With this new knowledge, he looked for ways to leverage ServiceNow to help the company streamline their IT operations. He built out the ITSM module to better coordinate onboarding and offboarding events with their HR system.

While conducting those efforts, he realized some significant deficiencies in multiple systems where they had too many departments and various applications existing in silos. With very little sharing of data between those systems, it was inadvertently creating operational headaches for the business to work efficiently.

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