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| **Table of Contents** |
| -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| [What is Agentic AI?](#what) [Trainings & Courses](#courses "Trainings & Courses") [Articles & Blog Posts](#articles) [Videos & Podcasts](#videos) [Troubleshooting](#troubleshooting) |

My library [Knowledge Sources To Go](https://www.servicenow.com/community/training-and-certifications/knowledge-sources-to-go/ta-p/2310130) is very popular, but it was intended mainly as a thematically grouped guide to standard sources and was provided by me as a PDF file. For certain topics, however, there is so much content that I can no longer include it in that document, as it cannot continue to grow forever.

For this reason, I have decided to handle such topics in individual community articles like this one instead.

## What is Workflow Data Fabric?

ServiceNow's Workflow Data Fabric is an advanced, integrated data layer designed to unify diverse enterprise data - spanning business and technology sources, both within and outside the ServiceNow platform, including structured, unstructured, semi-structured, and streaming data. It tackles the challenge of siloed information by providing real-time, secure access to fuel workflows and AI agents, enabling AI-powered insights and actions without requiring users to switch between multiple systems. Key components include Zero Copy connectors, which facilitate seamless data integration from sources like Databricks and Snowflake without duplicating data, and the high-performance RaptorDB Pro database for enhanced speed, scale, and faster data processing. By consolidating data access and utilizing tools within ServiceNow's Automation Engine such as RPA and Process Mining, Workflow Data Fabric aims to improve operational efficiency, accelerate decision-making, and maximize the effectiveness of AI-driven automation across an organization.

[Product Information](https://www.servicenow.com/now-platform/workflow-data-fabric.html)

Entry point to the official product information

[**Product Documentation**](https://www.servicenow.com/docs/csh?topicname=create-integrations-applications.html&version=latest)

Entry point to the official product documentation

[Solution Brief](https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/resource-center/solution-brief/sb-workflow-data-fabric.pdf.coredownload?viewer=true)

Summarized information in one PDF document

## Trainings & Courses

**[Suite Certification - Workflow Data Fabric](https://learning.servicenow.com/lxp/en/automation-engine/suite-certification-workflow-data-fabric?id=learning%5Fpath%5Fprev&path%5Fid=668f6e1497069250e4fb72de2153af9d)**

Get familiar with agentic AI and how AI agents increase productivity across every person and process.

## Articles & Blog Posts

2025-02-15 by [@Fu](https://www.servicenow.com/community/user/viewprofilepage/user-id/351672) [](https://www.servicenow.com/community/creator-special-interest-group/ai-agents-hands-on-demo-setup-walkthrough/ta-p/3176497)

**[Unifying Business and Technology Data with Workflow Data Fabric](https://www.servicenow.com/community/automation-engine-articles/unifying-business-and-technology-data-with-workflow-data-fabric/ta-p/3188415)**

In today's complex enterprise environments, data silos remain one of the biggest roadblocks to efficiency and innovation. Organizations continue to struggle with disconnected systems, fragmented information, and the challenge of creating cohesive workflows across disparate platforms. ServiceNow's Workflow Data Fabric emerges as a powerful solution to these persistent challenges.

## Videos & Podcasts

2025-02-09 by Quentin

**[Workflow Data Fabric – External Content Connector - Walk-through](https://www.youtube.com/watch?v=mvL5D1v1-94)**

In this video, we showcase the External Content Connector, a powerful capability within Workflow Data Fabric that enables seamless integration of external enterprise data into the ServiceNow platform.

2025-02-25 by Quentin

**[AI-Powered Automation: ServiceNow AI Agent + Workflow Data Fabric in Action](https://www.youtube.com/watch?v=C2LQWgOjv%5FQ)**

ServiceNow AI Agent in action as it seamlessly integrates with Workflow Data Fabric to automate decision-making and execute actions across external systems. In this demo, the AI Agent intelligently processes a request, leverages real-time data insights, and takes the right steps to fulfill it—demonstrating the power of AI-driven automation.

## Troubleshooting

### [Known Error Portal](https://support.servicenow.com/kb?id=known%5Ferror%5Fportal&spa=1&query=%22Workflow%20Data%20Fabric%22)

Pre-configured filter for the respective topic. Remove the query string or modify the filters on the left side if you want to narrow down the search results in a different way.

### Selected Articles

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