This video explains how to troubleshoot if an email notification appears in your Sent mailbox, but the recipient never received the email.

If you haven't seen our Troubleshooting Outbound Email: Introduction video, consider watching it first. It will give you an overview of how the outbound email process works in a properly functioning instance.

For more information on outbound email, see:

ServiceNow Product Documentation

Email Properties - ServiceNow Wiki

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