If your instance appears to be sending out duplicate email messages, this video may help you troubleshoot. It is the fifth video in our Troubleshooting Outbound Email series and explains how to identify the cause of duplicate email notifications.

If you haven't seen our Troubleshooting Outbound Email: Introduction video, consider watching it first. It will give you an overview of how the outbound email process works in a properly functioning instance.

For more information on Outbound Email, see:

ServiceNow Product Documentation

Email Notifications - ServiceNow Wiki

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