The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.

Recently added and updated Knowledge Base articles:

Apps - ITIL

An integrated, process-based, best practice framework for managing IT services. (Click to see all Apps - ITIL Knowledge Base articles)

Incident Management

Restore normal service operation as quickly as possible and minimize the adverse impact on business operations with Incident Management. (Click to see all Incident Management Knowledge Base articles)

Service Catalog

Order pre-defined, bundled goods and services from your IT organization or other departments with the Service Catalog application. (Click to see all Service Catalog Knowledge Base articles)