This is the final video in our Troubleshooting Outbound Email series. It discusses situations that may result in recursive email-generating events being fired and explains how to troubleshoot.

Advanced topics discussed in this video include:

• Undeliverable email loops
• CI affected loops

Special thanks to Grant Hulbert for presenting this topic!

For more information on email notifications, see:

Troubleshooting Outbound Email Part 1 of 6: Introduction

Troubleshooting Outbound Email Part 2 of 6: Notification Fails to Create sys_email Record

Troubleshooting Outbound Email Part 3 of 6: Instance Does Not Send Email

Troubleshooting Outbound Email Part 4 of 6: Email Sent but Not Received

Troubleshooting Outbound Email Part 5 of 6: Duplicate Emails Delivered

ServiceNow product documentation

Email Notifications - ServiceNow Wiki

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