The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.

Recently added and updated Knowledge Base articles:

Apps - ITIL

An integrated, process-based, best practice framework for managing IT services. (Click to see all Apps - ITIL Knowledge Base articles)

Change Management

Minimize the risk of changes to the IT environment with change management. (Click to see all Change Management Knowledge Base articles)

Email

Configure, diagnose and resolve issues with email and notifications. (Click to see all Email Knowledge Base articles)

General

Find solutions to general ServiceNow related problems. (Click to see all General Knowledge Base articles)

• Demystifying Access Controls | ACL Basics (KB0541355)

Service Catalog

Order pre-defined, bundled goods and services from your IT organization or other departments with the Service Catalog application. (Click to see all Service Catalog Knowledge Base articles)

SLA

Define a set amount of time for a task to reach a certain condition using Service Level Agreement (SLA) (Click to see all SLA Knowledge Base articles)

Upgrades

New releases and upgrades allow for ServiceNow customers to get the most out of the latest products (Click to see all Upgrade Knowledge Base articles)

User Interface (UI)

Customize, personalize and manage the way users view and interact with your organization or company's interface using UI. (Click to see all User Interface Knowledge Base articles)

Visual Task Boards

Transform the navigation of lists and forms into an interactive graphical experience with Visual Task Boards (Click to see all Visual Task Board Knowledge Base articles)