Tools I'm tracking

Look, in the circles I run we all use ServiceNow, but sometimes, you want a solution that doesn’t have that same enterprise price. This is my note on what tools I've been dabbling with.

Tool	Custom Forms	Automation	Whose Database	Pricing for 100 users	Difference
ServiceNow	Yes	Yes	Theirs	Quote only
ToolJet	Yes	Yes	Yours	$0-24/user/mo	Can be selfhosted for cost at your cost.
Spiceworks	Yes	Yours	$0/user/mo	Makes money by serving ads.
Spiceworks Cloud	Yes	Theirs	$0/user/mo
[Appsmith]	Yes	Yes	Theirs or Yours	$0-16*/user/mo	Appsmith charges by hours used per agent at $0.40/hr.
Retool	Yes	Yes	Theirs or Yours	$5-$10/user/mo	Granular Access Controls only for Enterprise clients
BudiBase	Yes	Yes	Theirs or Yours	$5-50/user/mo	Can be selfhosted, which gives you different limits.
Jira	Yes	Yes	Theirs	$8-13/user/mo
Zoho ManageEngine ServiceDesk Plus	Yes	Yes	Theirs	$13-67/user/mo
Freshservices	Yes	Yes	Theirs	$19-119/user/mo
Airtable	Yes	Yes	Theirs	$20-40/user/mo	Limited on Record count per "base" 50k-125k.
SolarWinds ServiceDesk	Yes	Yes	$39-99/user/mo
Zendesk	Yes	Yes	Theirs	$55-115/user/mo
BMC Helix ITSM	Yes	Yes	Theirs	Quote only
Ivanti Service Manager	Yes	Yes	Quote only
SysAid	Yes	Yes	Quote only

Names of things like ServiceNow

Middleware	Cron Jobs	Portals	Access	Reporting
ServiceNow	Business Rules, Flows, Workflow	Scheduled Jobs/Flows	Service Portal	ACLs, Before Query Business Rules	Platform Analytics
ToolJet	Transformations	App	RBAC
SpiceWorks	Ticket Rules	User Portals	Reports
Appsmith	JS Objects, Actions	App	Granular Access Controls (GAC)
Retool	Transformers	Workflows	App	RBAC
Jira	Automation Rules	Automation Rules	Customer Portal	Project Permissions	Jira Reports
Zoho	Workflows	App/Portal	Role-Based Permissions
Freshservice	Automations	Self-Service	Roles and Permissions	Reports
Airtable	Automations	Field & Table Permissions	Airtable Reporting
SolarWinds ServiceDesk	Automation Rules	Time Based Automations	Self-Service Portal	Roles and Permissions	Reports & Analytics
Zendesk	Triggers, Automations	Help Center, Web Widget	Custom Roles & Permissions
BMC Helix ITSM	Business Rules, Workflow Orchestration	Self-Service Portal	RBAC, Permission Models
Ivanti Service Manager	Workflows	Service Portal	Role-Based Access Control (RBAC)
SysAid	Automations	Self-Service Portal	Role-Based Access Control (RBAC)	SysAid Reports