HR Directors, looking to improve their Human Resource Service Management (HRSM) offering to their employees, will naturally identify the risks that will prevent them from making a change.

Here are the common challenges (risks) HR Department identify for not moving forward with new solutions[1].

Any incoming HRSM solution will need to demonstrate how these risks will be mitigated either through technology (i.e. ServiceNow), process, and most likely both.

[1] The source of the information is from Fruition Partners Matt Haak - Product Manager for Fruition Service Management Accelerator (SMA) for Human Resources (thanks Matt)!